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    • REPORT
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    • 6/3/2016
    • |
    • 20160511-BB8AC-2147419611
    Incident Description: My Fireplace turns on randomly by itself. This has happened several times over the past few months. Last night I had to turn off the gas and unplug the igniter to turn it off. I have contacted the manufacture and the installer they want to charge a service ... (More)
    Business Comments:
    (5/23/2016) Customer satisfaction and safety are very important to Hearth & Home Technologies (HHT), HHT is proud of its long heritage of performance and safety. HHT’s Heat & Glo products are complex appliances, meaning that questions and concerns are not readily ... (More)
    • REPORT
    • |
    • 8/25/2015
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    • 20150707-30C18-1495078
    Incident Description: The consumer stated that the unit was installed in the house that he purchased new from K. Hovnanian Builders. The consumer stated that the fireplace comes on by itself. The consumer stated that this happened on three occasion. After the first two times, the ... (More)
    Business Comments:
    (8/13/2015) Customer satisfaction and safety are very important to Hearth & Home Technologies (HHT), HHT is proud of its long heritage of performance and safety. This is why HHT stands behind all of its products with the best warranty in the industry. HHT’s Heat & Glo ... (More)
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