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    • REPORT
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    • 3/6/2018
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    • 20171022-30088-2147396607
    Incident Description: I have a SoleusAir dehumidifier in our basement. The unit was plugged in and operational. I left the basement and went to the 2nd floor of my home to put away laundry. By the time I left the bedroom to head back to the basement the smoke alarms went off. I ... (More)
    Business Comments:
    (2/22/2018) Gree Electric Appliances, Inc. of Zhuhai (“Gree”) takes all reports of dehumidifier incidents very seriously and encourages all consumers to comply with the terms of the recall notice available at ... (More)
    • REPORT
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    • 10/16/2015
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    • 20150923-8A503-2147428118
    Incident Description: I was running the Soleus Air dehumidifier Model # GL-DEH-70EIP-6 in my basement to lower the humidity level. About 6 months ago the pump stopped working, so I went down today to see if the water needed to be emptied from the unit, and something smelled "hot". ... (More)
    Business Comments:
    (10/9/2015) Gree Electric Appliances, Inc. of Zhuhai (“Gree”) takes all reports of dehumidifier incidents very seriously and encourages all consumers to comply with the terms of the recall notice available at ... (More)
    • REPORT
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    • 9/14/2015
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    • 20150723-DA479-1499470
    Incident Description: The consumer stated that they had noticed burning/smokey odor in the last couple of weeks. The consumer went down to his basement and noticed some smoke. The consumer touched the dehumidifier unit and felt that it was really hot. He turned off the unit. The ... (More)
    Business Comments:
    (8/31/2015) Gree Electric Appliances, Inc. of Zhuhai (“Gree”) takes all reports of dehumidifier incidents very seriously and encourages all consumers to comply with the terms of the recall notice available at ... (More)
    • REPORT
    • |
    • 5/21/2014
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    • 20140428-AD186-2147445018
    Incident Description: I was using the product to dehumidify my basement. I had turned it on and went downstairs after it had been running for about 1.5 hours, and I smelled something electrical burning. I determined that the smell was coming from the dehumidifier, so I turned it ... (More)
    Business Comments:
    (7/17/2014) I contacted the customer on 07/16/2014 to ask if they still had the unit and find out if their issue has been resolved. If not, I will assist in processing a return through us directly.
    (5/13/2014) Gree Electric Appliances, Inc. of Zhuhai (“Gree”) takes all reports of dehumidifier incidents very seriously and encourages all consumers to comply with the terms of the recall notice available at ... (More)
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