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    • REPORT
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    • 10/11/2018
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    • 20180904-21FC0-1790289
    Incident Description: The consumer indicates that his wife was opening the oven door to remove a pan from inside when the outside glass spontaneously exploded. The consumer’s wife received lacerations to her ankles and legs. The consumer contacted the Manufacturer and explained ... (More)
    Business Comments:
    (9/26/2018) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 6/6/2017
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    • 20170512-2CB05-2147401550
    Incident Description: I purchased a Kenmore stove, model 790.97453804, from the West Plains Sears Hometown Store on 1/14/2012. Sometime in 2014 we replaced the front glass in the oven door because it exploded. The same thing happened 3/7/2015 and then again sometime in January ... (More)
    Business Comments:
    (5/22/2017) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
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    • 12/16/2016
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    • 20161124-DA3C3-2147410411
    Incident Description: I opened the door of my oven to see if the rack was in the right location for the cake I was about to bake, and the glass door exploded and shattered throughout my kitchen, hitting me. The oven was not turned on at the time, and had not been used for several ... (More)
    Business Comments:
    (12/2/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 5/6/2016
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    • 20160406-A40AF-1564270
    Incident Description: Consumer stated that while his range is in use it displays an increasing temperature that cannot be controlled and has to be switched off from the circuit breaker. This incident started about 2 months ago. The retailer was contacted and they advised him that ... (More)
    Business Comments:
    (4/22/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
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    • 3/1/2016
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    • 20160104-4F039-1543550
    Incident Description: Caller stated that the oven glass door shattered while it was not in use. (1/2/16) He contacted the company and he was advised that a service technician would be sent out for a replacement at his expense. Caller declined the offer. He stated that he has seen ... (More)
    Business Comments:
    (2/16/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 1/6/2016
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    • 20151213-7AF80-2147425895
    Incident Description: My husband and I were in the living room, wwhen all of a sudden we heard a glass explosion and we ran to the kitchen to see what fell. Nothing had fallen, but our oven door had exploded and the glass was all over the floor. I'm thankful our kids were in their ... (More)
    Business Comments:
    (12/21/2015) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 10/8/2015
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    • 20150810-DC264-1508539
    Incident Description: The caller stated that the oven portion of the unit heats to higher temperature than selected. On 08/09/15, the consumer's wife placed food in the oven to heat up and set the temperature 450F. The food started burning. The consumer was unable to turn off the ... (More)
    Business Comments:
    (9/24/2015) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 4/13/2015
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    • 20150322-4CFB5-2147434346
    Incident Description: While standing in front of my Sear Kenmore Range Model 790.9744 9745 the front glass door panel exploded all over me and onto the floor into thousands of tiny glass cluster pieces. The oven was not in use, not turned on, not being touched and had no visible ... (More)
    Business Comments:
    (3/31/2015) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 10/2/2014
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    • 20140910-2BAF8-2147441052
    Incident Description: At approximately 11:30pm on September 9, 2014, a loud pop and explosion was heard in the kitchen. It was discovered that the front glass in our oven had exploded, Kenmore model No. 790.97453804, serial No. VF00853619. Large pieces hung to door and small ... (More)
    Business Comments:
    (9/18/2014) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 2/12/2014
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    • 20140116-05C66-2147448115
    Incident Description: We bought our Kenmore oven model 790.97453804 in January of 2010, within the first year our oven door exploded shooting glass all over our kitchen and into the adjacent room. We raised a stink with Sears and tried to get a replacement oven, even the local ... (More)
    Business Comments:
    (1/29/2014) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

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