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    • REPORT
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    • 2/6/2013
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    • 20130107-B96DC-2147460146
    Incident Description: I was using my Shark steam mop. Suddenly it stopped creating steam, so I unplugged it and waited for the mop head to cool. I started to take the mop head off of the unit by pressing the release button, when the mop head shot off the unit, followed by a huge ... (More)
    Business Comments:
    (1/23/2013) We received your product claim concern from the U.S. Consumer Product Safety Commission. Thank you for bringing your issue to our attention. Rest assured, the safety of our customers is of the utmost concern to us. Please contact our claims line at ... (More)
    • REPORT
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    • 2/4/2013
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    • 20130102-E3F02-2147460344
    Incident Description: I filled my Shark Steam Mop with tap water and plugged it in to warm up so I could steam clean my floors. I noticed that the unit wasn't making the usual periodic gurgle or steam sound as it usually did as it heated up. It was plugged in for several minutes ... (More)
    Business Comments:
    (1/22/2013) We received your product claim concern from the U.S. Consumer Product Safety Commission. Thank you for bringing your issue to our attention. Rest assured, the safety of our customers is of the utmost concern to us. Please contact our claims line at ... (More)
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