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    • REPORT
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    • 9/23/2014
    • |
    • 20140829-3F7ED-2147441410
    Incident Description: I have a Heat & Glo gas fireplace place that is controlled by a remote. Several times the fireplace has been found running while the controls were set to off. The manufacturer did have me reset the code on the controls and were helpful the first time I ... (More)
    Business Comments:
    (9/17/2014) Customer satisfaction and safety are very important to Hearth & Home Technologies (HHT), HHT is proud of its long heritage of performance and safety. This is why HHT stands behind all of its products with the best warranty in the industry. HHT’s Heat & Glo ... (More)
    (10/2/2014) Customer satisfaction and safety are very important to Hearth & Home Technologies (HHT), and HHT is proud of its long heritage of performance and safety. We are sorry that this issue was not quickly addressed to the customer's satisfaction. HHT’s Heat & Glo ... (More)
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