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    • REPORT
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    • 12/29/2016
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    • 20161206-76A10-2147410096
    Incident Description: Heat & GLO fireplace model SL-550TRS-IPI-E, serial number CO24166676 with thermostat remote control Model No: SMART-STAT-11; no wall switch. Unit installed in the February/March 2016 timeframe. Did not use much in early 2016. This year noticed the unit was ... (More)
    Business Comments:
    (12/19/2016) HHT’s Heat & Glo products are complex appliances, meaning that questions and concerns are not readily addressable via the CPSC website. Accordingly, HHT strongly encourages its customers to contact their Heat-N-Glo dealer.
    • REPORT
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    • 12/7/2016
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    • 20161114-75628-2147410800
    Incident Description: We turned on our Heat N Glo fireplace over the weekend. Roughly after a half hour later we heard a loud noise and the glass door shattered.
    Business Comments:
    (11/22/2016) HHT’s Heat & Glo products are complex appliances, meaning that questions and concerns are not readily addressable via the CPSC website. Accordingly, HHT strongly encourages its customers to contact their Heat-N-Glo dealer.
    • REPORT
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    • 8/25/2015
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    • 20150707-30C18-1495078
    Incident Description: The consumer stated that the unit was installed in the house that he purchased new from K. Hovnanian Builders. The consumer stated that the fireplace comes on by itself. The consumer stated that this happened on three occasion. After the first two times, the ... (More)
    Business Comments:
    (8/13/2015) Customer satisfaction and safety are very important to Hearth & Home Technologies (HHT), HHT is proud of its long heritage of performance and safety. This is why HHT stands behind all of its products with the best warranty in the industry. HHT’s Heat & Glo ... (More)
    • REPORT
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    • 3/7/2014
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    • 20140210-4780E-2147447385
    Incident Description: We have a model SLR-B fireplace serial no 0022521140 that was installed by Fireside Hearth and Home, Roseville Mn, in July of 2011. The fireplace is operated by a remote control with three settings: on, off, and auto which is triggered by a temperature ... (More)
    Business Comments:
    (3/5/2014) Customer satisfaction and safety are very important to Hearth & Home Technologies (HHT), and HHT is proud of its long heritage of performance and safety. HHT’s gas fireplace products are complex appliances, meaning that questions and concerns are not readily ... (More)
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