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    • REPORT
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    • 7/21/2017
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    • 20170411-90175-1652696
    Incident Description: This caller purchased a wall heater approximately three years ago from retailer in [REDACTED]. The heater is connected to a gas line on a wall in a Sun Room. She had no problems with the heater until March 29th, 2017 when her son who informed her that he had ... (More)
    • REPORT
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    • 1/8/2016
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    • 20151023-47CCF-1526255
    Incident Description: Sometime in March 2015 (approximately) while the consumer was using the heater he heard a loud pop and noticed the fire went out but the gas was still emitting. The consumer contacted the firm (866-573-0674) and informed them of the incident. The rep (name ... (More)
    Business Comments:
    (1/8/2016) On April 15th, 2015 [REDACTED] called our customer service and was sent a replacement part to fix his problem. On October 14th, 2015 he called again with a different problem and requested a replacement regulator, which again, he was sent. At both times he was ... (More)
    • REPORT
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    • 6/16/2015
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    • 20150430-78F0C-1481864
    Incident Description: I got a replacement heater 20 gas furnace and will attach pictures, but it blew out the safety glass, they send me a new one tested in two days later using it only during day, it just busted. I do not know if it is because the top bracket on this one seems to ... (More)
    • REPORT
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    • 9/15/2014
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    • 20140807-C1F42-1421400
    Incident Description: Text of submitter's message dated July 24, 2014: On 4\4\13 I purchased a purchased a set of gas free logs from Lowe's Home Centers. They seem to be working fine. This set has a hoarse shoe set base. Example when turning the unit on the process of the flames ... (More)
    Business Comments:
    (9/15/2014) The customer was contacted on 5/23/14. The customer was told that the maintenance and installation of the appliance must be done by a qualified gas technician. During an inspection by the gas company they were told there were no leaks in the appliance but ... (More)
    (6/15/2015) We have responded to the customer repeatedly and identified their lack of professional installation as the reason for the soot. The customer sent us pictures of the logs misplaced in the fireplace and causing the soot that damaged the home. Our product ... (More)
    • REPORT
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    • 2/16/2012
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    • 20120103-9CC03-1222785
    Incident Description: The consumer says that the fireplace came on by itself. He thought he was sitting on the remote but he was not. He hit the off button on the remote but the unit stayed on. The emergency handle to shut off the gas. His concern is that if he had not been by the ... (More)
    Business Comments:
    (2/14/2012) The unit the customer is refering to is a thermostatically controlled on/off unit. It will cycle itself on and off to maintain the temperature in the room. The unit was probably in the thermostat mode on the remote and the4 unit cycled on to heat the room ... (More)
    • REPORT
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    • 12/20/2011
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    • 20111128-2872D-2147472939
    Incident Description: I purchased online, a ProCom MD100HBA 10,000btu dual fuel gas ventfree blueflame wall heater S/N 11556788. It burns with a yellow flame indicating carbon monoxide and set off my co detector. Upon inspection inside, it is obvious that it was assembled at ... (More)
    Business Comments:
    (12/19/2011) This consumer has made no attempt to contact our technical service center to trouble shoot his alleged issue. We have no record of his purchase or who the liscenced installer was. The fact that the customer opened the inside of the heater for his "inspection" ... (More)
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