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    • REPORT
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    • 3/24/2016
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    • 20160224-20F69-2147421450
    Incident Description: The individual came into the office and switched on the candle warmer and it immediately started sparking and caught fire.
    Business Comments:
    (3/3/2016) Scentsy has not received any communication or claim from Submitter. Because the Submitter has not returned the Scentsy product in question to Scentsy for an investigation, Scentsy is unable to determine what caused the alleged malfunction. Scentsy’s ... (More)
    • REPORT
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    • 9/29/2014
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    • 20140828-03EB4-2147441450
    Incident Description: Our Scentsy melting dish exploded in fire last night, the inside is all black and it burned a hole thru the bottom burned the doily and table top under it. The wiring under the bulb socket shorted out and melted the wires. I immediately contacted Scentsy via ... (More)
    Business Comments:
    (9/19/2014) Contrary to the Submitter’s statement, it does not appear that Scentsy has received a damage claim from Submitter, by phone or by email. Likewise, the Submitter has not returned the Scentsy product in question to Scentsy for an investigation, and therefore, ... (More)
    • REPORT
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    • 7/7/2014
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    • 20140605-168C2-2147443950
    Incident Description: I received a new Scentsy burner as a gift 2 years ago. I used it daily and enjoyed it. I turned the switch on the other day and it started to make popping noises, then flames shot out of the holes, it smelt like electricity fire. The bulb got charred black as ... (More)
    Business Comments:
    (6/27/2014) Because the Submitter has not returned the Scentsy product in question to Scentsy for an investigation, Scentsy is unable to determine what caused the product to malfunction. Scentsy’s experience in these matters, as more fully outlined below, suggests that ... (More)
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