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    • REPORT
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    • 1/27/2015
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    • 20141217-88ADC-2147437775
    Incident Description: My mother-in-law was using a Eden Pure Model GEN3 manufactured in 2011 to heat her living room. The unit was purchased new last year (2013), and had been used only a few times prior to 12/13/14. The few times that the heater was used prior to 12/13/14, my ... (More)
    Business Comments:
    (1/22/2015) Customer is being refunded through the store.
    • REPORT
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    • 4/20/2012
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    • 20120314-C9EF3-1237548
    Incident Description: On 3/13/2012 after plugging the heater into the outlet on automatic setting within five minutes the consumer’s fire alarms started to go off. There was very light smoke coming from the heater. The consumer noticed that the outside of the heater was hot to the ... (More)
    Business Comments:
    (4/9/2012) The EdenPure Gen 4 Heaters are UL Approved and have an internal high limit switch. The EdenPure Gen 4 Heater should be plugged into a grounded outlet and are considered to be an appliance so it should not be plugged into a circuit that has other appliances ... (More)
    • REPORT
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    • 3/13/2012
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    • 20120220-1B747-2147469976
    Incident Description: The heater was in use we started to smell a very strong burning odor throughout our home . We found that the source of smell was the heater we immediately remove the power cord from the power outlet. The power cord was burning hot was as well. Im am concerned ... (More)
    Business Comments:
    (2/29/2012) The power cord on the EdenPure U.S. Gen 4 Heater could melt or get hot if the cord is plugged into a loose fitting wall rececptacle. It can also be caused by overloading the circuit with more appliances than recommended, using an unapproved extension cord, ... (More)
    • REPORT
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    • 2/21/2012
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    • 20120129-E95ED-2147470845
    Incident Description: ("You can also report a potentially unsafe product to CPSC’s Office of Compliance at (301) 504-7520 or by sending an e-mail to sect15@cpsc.gov.") I bought an EdenPure quartz infrared portable heater. The appliance cord appeared to became hot enough to melt ... (More)
    Business Comments:
    (2/7/2012) The power cord on the EdenPure U.S. Gen 4 Heater could melt or get hot if the cord is plugged into a loose fitting wall rececptacle. It can also be caused by overloading the circuit with more appliances than recommended, using an unapproved extension cord, ... (More)
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