Due to the extraordinary circumstances surrounding COVID-19, some of the remedies identified in recall press releases may not be available at this time. Consumers should check with recalling firms for further details.

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  • Showing 1 - 6 of 6 results.

    • REPORT
    • |
    • 5/20/2020
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    • 20200309-C7E00-1962881
    Incident Description: (03/07/2020) The consumer stated that the furniture was delivered on 3/7. The product has a bad odor that smells throughout the entire house. The odor has caused to have a runny nose and to get light headed. The consumer also stated that she feels better when ... (More)
    Business Comments:
    (5/7/2020) Thank you for providing feedback on our product. Ashley Furniture Industries, Inc. attempted to reach the customer to discuss, but was unable. To deliver on Ashley’s commitment to providing a safe, quality product to our consumer, we are committed to using ... (More)
    • REPORT
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    • 4/21/2020
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    • 20200330-7C774-2147373144
    Incident Description: I bought a foam mattress at Texas furniture and when I took of the sheet cover to clean it, tiny shiny fiber was over the mattress. I didn't think much of it until everyone started to get super itchy. When I checked the whole room, it was all over the place. ... (More)
    Business Comments:
    (4/13/2020) Ashley Furniture Industries, Inc. was able to speak with the customer after reviewing this report, and is working with the consumer and the local retailer to resolve once the Stay at Home orders are lifted. Ashley is committed to providing a safe, quality ... (More)
    • REPORT
    • |
    • 10/23/2019
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    • 20190815-1F50F-1895561
    Incident Description: Submitter says that when her husband went to sit in the chair he grabbed the remote and immediately dropped it due to it being extremely hot. Caller says that the remote was red hot to the touch and could potentially have caused a fire. Caller immediately ... (More)
    • REPORT
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    • 10/9/2019
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    • 20190908-EDC03-2147377804
    Incident Description: I purchased from the Regency Furniture Store in Falls Church Virgina the ASH B697-31 King Bed Room Set for $3,152.99. The furniture arrived on June 14, 2019, I noticed an odor and after a week the odor stayed, it smell like lacquer. I paid for a warranty, so ... (More)
    • REPORT
    • |
    • 9/20/2019
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    • 20190828-25840-2147378014
    Incident Description: I purchased the mattress only after the sales associate AND store manager told me the mattress did not off-gas. When it arrived, it did. I let it air out for 4 days and 3 nights, then made the terrible decision to sleep on it. Each morning of those 3 nights, ... (More)
    Business Comments:
    (9/13/2019) Thank you for providing feedback on our product. Ashley Furniture Industries, Inc. attempted to reach the customer to discuss, but was unable. To deliver on Ashley’s commitment to providing a safe, quality product to our consumer, we are committed to using ... (More)
    • REPORT
    • |
    • 7/18/2019
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    • 20190610-04D2B-2147380493
    Incident Description: Ashley Power Lift Chair Model 9760212 The switches on the hand control wand can fail (Have had two fail on our chair) and when they fail, the chair can suddenly lift or lower (even if the button is not pressed) to the maximum or minimum height, or the back ... (More)
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