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    • REPORT
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    • 3/26/2019
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    • 20190208-68A93-2147382813
    Incident Description: When closing garage door it came into contact with the edge of a box outside the door, before I could get back to stop the closing action the unit continued to attempt to close and never REVERSED!! The force was so strong it practically ripped the attachment ... (More)
    Business Comments:
    (3/12/2019) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    (3/26/2019) Product safety is a top priority for Chamberlain. We promptly investigate each CPSC database incident report. All Chamberlain garage door openers meet or exceed all industry standards, including UL325. Chamberlain has contacted the consumer and determined the ... (More)
    • REPORT
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    • 3/17/2017
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    • 20170213-EE267-2147407127
    Incident Description: We purchased a new Garage Door Opener from Sears Model 139.54931 built by Chamberlain. We followed all instructions in the manual. On page 32 Adjustment Step 2 Test the Safety Reversal System they tell you to place a wood 2x4 flat under the door, activate the ... (More)
    Business Comments:
    (3/3/2017) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 10/15/2014
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    • 20140922-58636-2147440756
    Incident Description: Two weeks before the incident date, the spring of my garage door broke. I had the spring replaced within 2 hours after I noticed. Shortly after that, I noticed that my garage door opener was making some unusual purring when opening, but I did not make much of ... (More)
    Business Comments:
    (9/30/2014) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
    • |
    • 6/20/2013
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    • 20130520-8F54F-1328466
    Incident Description: The caller stated that her son accidetally pulled the emergency release and the garage door came crashing down while the door was open. The door should not be able to close while it is open with the emergency release, which is to manually operate the door ... (More)
    Business Comments:
    (6/6/2013) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
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