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    • REPORT
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    • 4/26/2019
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    • 20190326-135F5-2147381976
    Incident Description: March 26, 2019 U.S. Consumer Product Safety Commission 4330 East West Highway Bethesda, MD 20814 Dear Reviewing Officer: This complaint concerns an extremely dangerous design feature on a pair of men’s Northwest Territory boots, and the treatment I received ... (More)
    Business Comments:
    (4/5/2019) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 5/12/2017
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    • 20170410-1A1D3-2147404522
    Incident Description: Sole of book came off while I was working causing me to trip
    Business Comments:
    (4/28/2017) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
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    • 9/23/2015
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    • 20150724-8774A-1500040
    Incident Description: This caller is reporting size 8 wedge heel shoes manufactured by iComfort purchased from a retailer in the state of Washington July 3rd, 2015. This was the third pair of these shoes purchased after returning the first two pair; The first pair was purchased ... (More)
    Business Comments:
    (9/9/2015) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 2/20/2014
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    • 20140127-1606E-2147447780
    Incident Description: on the morning of 1-25-14 i put the basic editions flannel coat on to go outside and smoke. as i went to light my cigarette the wind caught the flame from the lighter and got the coat which ingulfed the coat in flames. i had to roll around in the snow to get ... (More)
    Business Comments:
    (2/4/2014) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 12/4/2013
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    • 20131109-31B2C-2147450053
    Incident Description: The product I'm reporting is a pair of boots by Bongo, Bongo Girl's Bootie Abria - Grey. My child was wearing the boots. We had just went in the house. She slipped while still wearing the boots and fell on our laminate flooring. Her chin was busted open and ... (More)
    Business Comments:
    (11/19/2013) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 11/22/2013
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    • 20131023-695FE-2147450611
    Incident Description: I purchased WonderKids brand shoes (boots) at K-mart in Helena MT. The UPC on the shoes is 0 25634 19544 1, they are a size 5, ABALENE 11204 TAN BABY 052849JUN13. After wearing the shoes for a couple of days, my son got what at first looked like small ... (More)
    Business Comments:
    (10/31/2013) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 11/21/2013
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    • 20130924-9FD5C-1357626
    Incident Description: [REDACTED] September 14,2013 Consumer Product Safety Commission 4330 East West Highway Bethesda, Maryland 20814 Dear Sirs: I am writing to complain about the horrible quality of Texas Steer work boots. The soles of these boots fall off quickly, causing safety ... (More)
    Business Comments:
    (10/30/2013) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 8/12/2013
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    • 20130522-399FF-1329023
    Incident Description: The consumer stated that she purchased clothes (20 snap pajamas and 5 shirts with bows) for her 7 months old daughter and she noticed that the bows are easily coming off. The consumer stated that she had not even washed the items, before the bows came off. ... (More)
    Business Comments:
    (7/22/2013) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 9/26/2012
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    • 20120827-A2C34-2147464355
    Incident Description: I have a pink onesie with the name "small wonders" on the tag. It is a pink onesie with a giraffe and a letter G on the front. One of the metal snaps on the onesie has come off after its first wear, I was able to remove the snap before my daughter got to it.
    Business Comments:
    (9/5/2012) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 7/5/2012
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    • 20120613-96B70-2147466646
    Incident Description: Purchased a pair of Joe Boxer Flame Resistant Pajama pants. When they were near a campfire they melted. I am unable to get ahold of the manufacturer. Joe Boxer has a website but no contact information. The brand Joe Boxer is owned by Iconix but they have told ... (More)
    Business Comments:
    (6/20/2012) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

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