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    • REPORT
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    • 10/25/2016
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    • 20160726-B836B-1584170
    Incident Description: The consumer states that every time he uses the washer to wash clothes he notices a puddle of water in front of the washer. The consumer states that water leaks from the bottom of the washer either during the rinse or spin cycle. The consumer indicated that ... (More)
    Business Comments:
    (10/12/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 8/25/2015
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    • 20150801-BB8FE-2147429729
    Incident Description: Front loading Kenmore washer develops mold and associated bad odor (which is sometimes imparted to clothes) despite rigorous cleaning regimen for washer. Cleaning regimen includes removal of soap dispenser tray & cleaning & drying, as well as wiping and ... (More)
    Business Comments:
    (8/11/2015) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 8/29/2013
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    • 20130807-31840-2147453326
    Incident Description: Kemore washer model#796.40272900 sera#006kkwypo8826 I complained several times regarding mold smell. warrenty replaced pump, hose, drain,motor pump, suspension rod,absorber, shocks. I follow directions given by kenmore tech and the smell is still present in ... (More)
    Business Comments:
    (8/15/2013) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 9/27/2012
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    • 20120905-9FB5F-2147464017
    Incident Description: Washing Machine: 30 minutes into the normal cycle, with a medium load. Smoke alarm sounded, went to inspect and smoke was pouring out of the washing drum. Heavy smoke accompanied by a strong chemical smell. Clothes are possibly ruined, by an oily film and ... (More)
    Business Comments:
    (9/13/2012) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 4/17/2012
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    • 20120327-817F8-2147468929
    Incident Description: Smoke with a horrible chemical/plastic like smell was pouring out around the seal of the front door of my front loader washing machine (Kenmore 796) filling the entire first floor of my house with smoke. I immediately shut the machine off.
    Business Comments:
    (4/3/2012) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
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