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    • REPORT
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    • 7/2/2012
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    • 20120609-1B6DF-2147466785
    Incident Description: We bought our home new 5 years ago and the electric range/oven (Kenmore model# 790.9611340a) came with it. It has worked okay in that time but for recently the left front burner will not turn off. The first few times it happened jiggling would turn it ... (More)
    Business Comments:
    (6/18/2012) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 5/30/2012
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    • 20120131-A63DB-2147470739
    Incident Description: Stove was being used in bake mode around 375 degrees. The stove started flashing L10 error for "Runaway temperature" and smoke started coming out from the stove. The stove went to broil on it's own, and after turning it to off, it started working again on ... (More)
    Business Comments:
    (5/15/2012) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 5/9/2012
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    • 20120417-AB00C-2147468340
    Incident Description: I have a Kenmore model #790.9611340A range oven that I purchased in the spring of 2006. On 9/28/08, it started having an issues with the top burners not heating according to the dial setting (got hot to the max, wouldn't change unless I turned off the burner, ... (More)
    Business Comments:
    (4/25/2012) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 3/26/2012
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    • 20120303-4CCA5-2147469631
    Incident Description: the product is a Kenmore Range. The left front burner will at times go out of control. no matter what the setting is, it will go to high and unable to shut burner off with control. the breaker has to be used to shut off. this is the second time it has done ... (More)
    Business Comments:
    (3/12/2012) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 1/4/2012
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    • 20111211-27F3B-2147472466
    Incident Description: My front, left burner will not turn off on my range. When I was using it one day, I turned the burner off, but it continued to stay on. Then, it will randomly turn on and off by itself and get extremely hot even when I have not used it for the day. I was ... (More)
    Business Comments:
    (12/19/2011) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 12/30/2011
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    • 20111208-1F309-2147472539
    Incident Description: As in other postings, I have had difficulty turning off the left front burner on my Kenmore Smooth Top Range. I find that if I wiggle the knob, turn it all the way around a few times, the burner eventually turns off. I stopped using the left side of my stove ... (More)
    Business Comments:
    (12/15/2011) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 11/21/2011
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    • 20111029-4DE43-2147473839
    Incident Description: Kenmore Electric Range Smooth Cooktop Burners not working properly. Front left burner issues: won't turn on except at highest heat settings, then won't turn off even when knob is turned to the OFF position. Front right burner issues: cannot control ... (More)
    Business Comments:
    (11/4/2011) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 11/17/2011
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    • 20111026-2E40F-2147473942
    Incident Description: I have a 4 year old Kenmore 790.9611340A Range and the burner won't turn off. This is the second time this has happened in the last 2 months. The first time we were able to get it to turn off by jiggling the switch. We have used the stove many times since but ... (More)
    Business Comments:
    (11/4/2011) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 7/1/2011
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    • 20110523-16EF0-1184035
    Incident Description: Consumer stated that her electric range started displaying error codes, the temperature increased extremely by itself at times that it burnt a baking sheet. In attempting to turn off the unit it would seem as it was turning off but it would not power off, it ... (More)
    Business Comments:
    (6/17/2011) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 4/18/2011
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    • 20110325-63F62-2147480904
    Incident Description: I have a kenmore glasstop electric stove. A while ago one of the burners turned on by itself, i figured someone left it on. Then a couple days later it was on again, this time i called sears and they told me this was impossible. One day i woke up to the oven ... (More)
    Business Comments:
    (4/6/2011) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505

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