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    • REPORT
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    • 6/20/2017
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    • 20170529-3CAD1-2147400128
    Incident Description: Preheated wall oven to 350 degrees. When ready. opened door and put food in. Carefully closed door - did not slam it or otherwise. Started to walk away. About 15 seconds later, glass oven door exploded scattering small sharp pieces of glass over kitchen and 2 ... (More)
    Business Comments:
    (6/6/2017) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 8/22/2016
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    • 20160729-420C2-2147416479
    Incident Description: I own a Kenmore dryer Model No. 110-76962501, Serial No. MS2804698. It was working fine until last Monday, July 25, 2016 when I opened the door prior to the end of the cycle (something I frequently do). I went to grab a piece of clothing so it wouldn’t over ... (More)
    Business Comments:
    (8/8/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
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    • 2/18/2016
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    • 20151202-937AA-1535269
    Incident Description: 12/01/2015 - The consumer cleaned the surface of her cooktop and went to sleep. When the consumer's husband got home approximately two hours later, he immediately woke the consumer up because of the smell of gas all around their home. The consumer must have ... (More)
    Business Comments:
    (2/2/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 7/23/2015
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    • 20150630-716C6-2147430675
    Incident Description: Kenmore Electric Clothes dryer, model #26-69822 . Start switch was pressed, sparks flew out of console and thick black smoke came out of console. Unit was 6 years old.
    Business Comments:
    (7/9/2015) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 5/13/2015
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    • 20150421-84326-2147433559
    Incident Description: The gas valve in my Kenmore Elite (model 110.95091402, series MT4405127) fails to shut off properly, continuing to heat the dryer and its contents after the drying cycle is complete. High temperatures inside and on the exterior surface of the dryers have ... (More)
    Business Comments:
    (4/29/2015) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 8/27/2013
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    • 20130805-71029-2147453401
    Incident Description: The outside glass panel of my Kenmore oven exploded and shattered everywhere. The sound was very loud and sharp shards of glass went over 20 feet and cut my daughter's foot. The oven was not in use and had not been used in days. Contacted Sears to discuss the ... (More)
    Business Comments:
    (8/13/2013) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 6/28/2013
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    • 20130606-0B729-2147455452
    Incident Description: Table Top exploded without known reason or stress being applied to product top. Manufacturer has admitted that it could have been manufacturing issue but was unwilling to help in replacement or further action to keep this from happening.
    Business Comments:
    (6/14/2013) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 5/10/2013
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    • 20130415-D6A25-1321119
    Incident Description: Recently purchased metal outdoor swivel rocker. Today while sitting in the chair, the metal rods that hold the chair to the base snapped on each side sending me and the chair backwards. I hit my head on the deck railing and my left elbow on the deck. ... (More)
    Business Comments:
    (4/26/2013) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
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