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    • REPORT
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    • 3/1/2016
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    • 20160104-4F039-1543550
    Incident Description: Caller stated that the oven glass door shattered while it was not in use. (1/2/16) He contacted the company and he was advised that a service technician would be sent out for a replacement at his expense. Caller declined the offer. He stated that he has seen ... (More)
    Business Comments:
    (2/16/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 10/8/2015
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    • 20150810-DC264-1508539
    Incident Description: The caller stated that the oven portion of the unit heats to higher temperature than selected. On 08/09/15, the consumer's wife placed food in the oven to heat up and set the temperature 450F. The food started burning. The consumer was unable to turn off the ... (More)
    Business Comments:
    (9/24/2015) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 4/13/2015
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    • 20150322-4CFB5-2147434346
    Incident Description: While standing in front of my Sear Kenmore Range Model 790.9744 9745 the front glass door panel exploded all over me and onto the floor into thousands of tiny glass cluster pieces. The oven was not in use, not turned on, not being touched and had no visible ... (More)
    Business Comments:
    (3/31/2015) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
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