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    • REPORT
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    • 7/12/2019
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    • 20190516-A91A5-1873783
    Incident Description: The consumer indicates her refrigerator started giving her problems five months after it was purchased however it was not until 05/16/2019 that she found out the reason why after it was serviced. The consumer believes her refrigerator poses a fire hazard ... (More)
    • REPORT
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    • 2/28/2019
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    • 20181119-AA509-2147384275
    Incident Description: 3 years ago I purchased the Kenmore model number 790.74333311 Gas range oven. In the past year the oven had a hard time lighting and I would have to light a burner for it to come on. On Saturday November 17th 2018 I came home from work and at 9 am I turned my ... (More)
    Business Comments:
    (2/12/2019) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 12/10/2018
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    • 20181022-E09B0-1805110
    Incident Description: Caller is reporting that she placed her oven on self clean mode. After the unit had completed the task she noticed that the heat at melted the top part of door handles under the knobs. She stated that if the oven clean had not stop when it did there would ... (More)
    Business Comments:
    (11/23/2018) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 11/7/2018
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    • 20181016-6CF1C-2147384980
    Incident Description: The large surface heating element 1) turns on spontaneously without being switched on; 2) fails to turn off after being switched off and 3) heats to different temperatures than selected.
    Business Comments:
    (10/24/2018) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
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    • 8/17/2018
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    • 20180726-4A1D4-2147386566
    Incident Description: I am reporting a serious safety concern with a Sears Kenmore Elite series gas range I purchased in March of 2018. The range has 5 knobs on the front of the range that control 5 corresponding burners. I have had at least 4 different instances where the knobs ... (More)
    Business Comments:
    (8/3/2018) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 8/14/2018
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    • 20180413-535F3-2147388634
    Incident Description: Our Kenmore propane gas grill (model# 146.34461410) is rotting apart after 28 months. The 4 gas gas main burners and crossover channels are attached to the the wall of the firebox. Where they connect to the back wall of the firebox, it has rotted and they sag ... (More)
    Business Comments:
    (8/1/2018) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
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