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    • REPORT
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    • 1/6/2015
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    • 20141210-1F13C-2147438042
    Incident Description: We were using the product as it was intended against a wall near an outlet when it spontaneously failed electrically. Smoke and fire was seen emitting from behind the cover as well as sparks. Almost immediately the smell of an electrical fire (burning ... (More)
    • REPORT
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    • 1/21/2014
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    • 20131226-E681F-2147448764
    Incident Description: I purchased a space heater Soleusair Model HGW-308R. The first one sparked and shorted out. The replacement sparked and then had flames coming out of it. I asked for a refund for this burned unit and a second one in my house and the company is not so far ... (More)
    Business Comments:
    (7/17/2014) In December of 2013, we issue RA# 57355 for the customer to use to return the unit to us (and provided a shipping label) so that we can test the unit at our facility. The customer never returned their unit back to our warehouse. I have emailed the customer ... (More)
    • REPORT
    • |
    • 12/4/2012
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    • 20121102-D6CBD-2147462284
    Incident Description: We purchased 2 portable electrical heaters made by Soleus Air company about 2 seasons ago. Today one of the heaters went "poof" and smoke started to come out of the unit. If the unit is shorting out then something is wrong. I spoke with the company, told them ... (More)
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