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    • REPORT
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    • 11/25/2013
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    • 20130923-69E2F-1357319
    Incident Description: The reporter stated that her mother-in-law had her 40 pint dehumidifier plugged in an outlet on the “auto cycle” and her smoke alarm went off. The report stated that her mother-in-law went to the basement and found that dehumidifier in flames. She stated that ... (More)
    Business Comments:
    (7/17/2014) I contact the customer on 07/16/2014 to follow up with them and see if they have filed a claim for their unit and damages with the recall center. If not, I will collect the customer's information and help get the claim process started for them with the recall ... (More)
    • REPORT
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    • 11/19/2013
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    • 20131026-BC507-2147450513
    Incident Description: We purchased a Soleus dehumidifier approximately 1 to 2 years ago. The dehumidifier started smelling like it was getting hot then it had a electrical arc and started smoking. My husband got the unit to the putside door when it bursted into flames. He got it ... (More)
    Business Comments:
    (7/17/2014) The customer stated that they are aware that the unit was on recall. I am assuming that they have registered for the recall and followed the recall center instructions to obtain their refund.
    (11/15/2013) Gree Electric Appliances, Inc. of Zhuhai (“Gree”) takes all reports of dehumidifier incidents very seriously and encourages all consumers to comply with the terms of the recall notice available at ... (More)
    • REPORT
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    • 10/30/2013
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    • 20130922-BB2BA-2147451644
    Incident Description: Approximately 2 weeks ago I returned home to find a smell of something burning. My Soliusair by Glee dehumidifier was the source. It was so hot to the touch it would have burned you if you held your hand on it. It was making a buzzing sound and when I pushed ... (More)
    Business Comments:
    (10/18/2013) Unit is part of recall based on the details provided by customer. Since customer states they are already aware of the recall, there is no need to follow up with customer.
    (2/14/2014) The model that the customer purchased is part of a large recall. I have provided the customer with details on how to contact the recall center to register for a return kit to receive a refund for their product.
    • REPORT
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    • 9/24/2013
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    • 20130830-036D6-2147452531
    Incident Description: Fire in basement, only item that burned Soleus dehumidifier Model GM DEH 45-1
    Business Comments:
    (10/18/2013) Customer did not provide contact details to follow up with. However, the report states that their insurance company notified Soleus of the loss. If this is accurate, the claim has already been passed to Gree factory insurance. (Unit is part of the Gree ... (More)
    • REPORT
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    • 9/11/2012
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    • 20120810-D8FCC-2147464905
    Incident Description: We have a SoleusAir 30 pint/day Model: SG-DEH-30M-1 S/N: 51610000317 dehumidifier. On 7-12-12 this humidifier started producing a noxious smell that made our family ill. I contacted the company (numerous times) and was told that it was out of warranty and ... (More)
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