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    • REPORT
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    • 7/3/2019
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    • 20190522-1064C-2147380808
    Incident Description: My wife started the dishwasher wash cycle and left the house to go to work. We returned home around 6:15PM or 6:30PM to a strange smell in the house. While unloading the clean dishes from the dishwasher, we determined that was the source of the smell and ... (More)
    • REPORT
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    • 4/17/2019
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    • 20190307-A46E9-1838783
    Incident Description: Caller reported that the top load washer was in use, it had completed the cycle he tried to open the lid which seemed to have been pressurized. In opening the glass lid it exploded shattering glass pieces that projected to his face and body. Caller stated ... (More)
    Business Comments:
    (4/3/2019) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 12/14/2018
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    • 20181113-2EF29-2147384464
    Incident Description: The oven walls have warped with normal use and the oven rack will no longer fit in the slots - it often falls while cooking, and has dropped a few times when we leave anything heavier than a cookie sheet on it. This has been happening for months and just ... (More)
    Business Comments:
    (11/29/2018) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 4/3/2018
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    • 20171113-09F75-1712064
    Incident Description: The submitter said he turned on the lower oven to heat up a pizza. Approximately 15-20 minutes later he noticed a popping noise and a burn odor. When the submitter checked the range he noticed that the left front burner had turned on by itself and the heating ... (More)
    Business Comments:
    (3/19/2018) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 2/1/2018
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    • 20170720-D8A2F-1680219
    Incident Description: The consumer indicates that he walked on his carpet living room and noticed it was wet even though nothing had been spilled. The consumer dried the carpet, and hired a plumber to inspect his home and find the problem. The plumber checked all possible sources ... (More)
    Business Comments:
    (1/4/2018) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 2/1/2018
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    • 20171226-344BA-2147394294
    Incident Description: After cooking Christmas roast, ran the self cleaning feature of Kenmore Elite wall oven. About one hour into cycle, there was loud noise in kitchen, and discovered glass door on the oven had shattered. There was no way to stop the oven cycle, as it was locked ... (More)
    Business Comments:
    (1/4/2018) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 11/25/2015
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    • 20151102-DBFC5-2147427054
    Incident Description: SAFETY - Dangerous Condition Kenmore Elite Microwave handle ... metal pealing creating razor sharp edges.
    Business Comments:
    (11/10/2015) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 10/13/2015
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    • 20150918-9AF6B-2147428274
    Incident Description: The middle shelf does fit correctly, keeps dropping/ falling. Cooking dinner and placed a Pyrex 9x12 casserole dish on shelf and shelf and dish fell to bottom of the oven. Just burnt hand and forearm in areas as I tried to lift all out on the racks, luckily ... (More)
    Business Comments:
    (9/28/2015) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 9/30/2015
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    • 20150908-2E9AD-2147428619
    Incident Description: Kenmore Undercounted Dishwasher Model 665.16499300, Serial FR2802834 electronic control panel caught on fire. This unit was purchased in 2004. The fire was severe enough that if we were not present to smell the acidic smoke AND have a fire extinguisher ... (More)
    Business Comments:
    (9/16/2015) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 9/21/2015
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    • 20150827-37825-2147428932
    Incident Description: My Kenmore Elite washing machine exploded. During the spin cycle, there was a catastrophic failure of the attachment between the top and the base. The top flew off (staying connected only by a few hoses) and the entire machine continued to spin around, ... (More)
    Business Comments:
    (9/4/2015) This product has been recalled. Please refer to the recall notification for assistance. http://www.cpsc.gov/en/Recalls/2013/LG-Recalls-Top-Loading-Washing-Machines-Due-to-Risk-of-Injury/

CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.