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    • REPORT
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    • 7/17/2019
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    • 20190619-A7536-2147380333
    Incident Description: I have a Kenmore Electric smoothtop range, model # 790.9611340A Serial # VF80122816 and the left front burner spontaneously turns on (even with dial in the "off" position) and stays on momentarily. It will eventually turn itself off. We are afraid this might ... (More)
    • REPORT
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    • 10/3/2018
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    • 20180829-EC113-1788476
    Incident Description: The consumer was cleaning her refrigerator. When she removed one of the tempered glass shelves, the unit shattered in her hand. The consumer indicates that some of the glass shards became embedded in her skin but she was able to remove them. The consumer ... (More)
    Business Comments:
    (9/19/2018) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 8/27/2018
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    • 20180514-FF916-2147387989
    Incident Description: As I was preparing an Italian dinner, there were 3 burners on. Shortly thereafter, , smoke started coming from underneath the cooktop. I opened my cupboard directly underneath the electric cooktop and there was a lot of smoke and burnt smell. It is my belief ... (More)
    Business Comments:
    (8/13/2018) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 12/13/2017
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    • 20171120-FC535-2147395235
    Incident Description: Kenmore range/oven, model number:790.93750102 does not turn off. Broiler heating element stays on continuously.
    Business Comments:
    (11/29/2017) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
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    • 8/8/2017
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    • 20170523-6AC4A-2147400275
    Incident Description: Kenmore Gas Stove Model 790 7403 3310 Serial No. VF34167183. In the process of performing an "oven clean" function as provided for on the stove and in accordance with the owners manual, the plastic trim piece on the oven door and the burner control knobs ... (More)
    Business Comments:
    (7/25/2017) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 2/2/2017
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    • 20170107-F2874-2147408395
    Incident Description: We purchased a Kenmore smooth top oven range several years ago. Within two years, the left front burner started acting up. Since it was outside of the warranty time, and we didn't have money to repair it, we just stopped using it. The trouble began when I ... (More)
    Business Comments:
    (1/18/2017) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 12/12/2016
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    • 20161117-1F0BF-2147410681
    Incident Description: Glass on outside of the oven door exploded as my 3 year old was walking past it. Glass from one end of my kitchen to the other and into my living room. My child was covered in little pieces of glass and dust from the glass. No injuries noted at this time. We ... (More)
    Business Comments:
    (11/28/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
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    • 7/13/2016
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    • 20160526-C9E92-1573238
    Incident Description: This consumer is reporting her smooth-top electric range that was purchased by the previous homeowner from Sears in Minnesota. The caller moved into the home in 2003 and hasn't baked often until recently due to being gone quite a bit but had not had any ... (More)
    Business Comments:
    (6/28/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
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    • 7/12/2016
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    • 20160617-68879-2147417726
    Incident Description: I have a Kenmore electric range Model # 790.94342700. This range has the same problem as other recalled Kenmore electric ranges. The front left burner heats to full power regardless of temperature selected and does not shut off when the knob is in the "off" ... (More)
    Business Comments:
    (6/27/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
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    • 6/27/2016
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    • 20160603-70AE0-2147418071
    Incident Description: I bought a home with a Kenmore Electric Range already installed. My home was built in 2007. Model 790.9600 9601 Serial # VF74598241 I have to turn the range off at the circuit breaker because the surface heating elements do not always turn off after being ... (More)
    Business Comments:
    (6/13/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.

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