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    • REPORT
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    • 10/23/2012
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    • 20120904-E86BB-1270051
    Incident Description: The consumer says the wood splits and the side rails do not stay in place. She says the screws pop right out of the wood with the slightest movement. She says the screws have continuously come out. She says they do not use them as bunk bed because it is a ... (More)
    Business Comments:
    (10/9/2012) Thank you for posting your concern. We take these matters very seriously and always encourage consumers to contact us directly in order to get a better understanding of the concern at hand. Please contact our customer service department in order to provide ... (More)
    • REPORT
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    • 1/20/2012
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    • 20111227-F9390-2147472006
    Incident Description: The boards supporting the mattress have snapped in half causing the mattress to fall through on the upper bunk in result my son obtaining swelling and bruising on his forehead. Same problem occurred on my other sons bed as well once the beds were detached not ... (More)
    Business Comments:
    (1/6/2012) Thank you for posting your concern. We take these matters very seriously and always encourage consumers to contact us directly in order to get a better understanding of the concern at hand. Please contact our customer service department in order to provide ... (More)
    • REPORT
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    • 7/19/2011
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    • 20110627-B4228-2147477809
    Incident Description: In May a bunk bed by this company was recalled (Model #DA1026P) so I contacted the company for the repair kit. When we got it, all the pieces were mismatched but we tried to make the best of it. Once applying the kit though, we realized it was damaging the ... (More)
    Business Comments:
    (7/18/2011) Thank you for your comment. We appreciated the opportunity to review your concern and provide assistance by replacing the kit as well as the rails.
    • REPORT
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    • 7/18/2011
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    • 20110624-5E11D-2147477883
    Incident Description: The bed posts are getting vertical cracks in the wood on the upper bunk bed. The bunk beds are made by Dorel Asia, model No.:WM2450 in honey pine color.
    Business Comments:
    (7/19/2011) Thank you for submitting your comments. We encourage all our customers to contact us directly at 1-800-295-1980 or at das@dorel.com so we can provide better assistance. We are glad we were able to provide replacement parts in order to remedy your concern.
    • REPORT
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    • 7/18/2011
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    • 20110623-F89EF-2147477910
    Incident Description: Wood rails cracking and causing the bunk beds to be unstable, I purchased 2 sets of these bunkbeds Model number WM2450 man. date 07-2009JYF made by Dorel Asia
    Business Comments:
    (7/25/2011) Thank you for your comments. We take these concerns very seriously. As discussed with our customer service department, we would appreciate any photos you can provide in order to get a better understanding of the issue you are experiencing. We encourage all ... (More)

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