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    • REPORT
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    • 3/31/2017
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    • 20170206-54564-2147407311
    Incident Description: We had a Soleus Air, Powered by Gree, dehumidifier in the basement of our home for five years with no issues. Then on January 22, 2017 the unit started smoking, and caught on fire! Luckily we were in the basement when this incident occurred. We were able to ... (More)
    Business Comments:
    (3/29/2017) Gree Electric Appliances, Inc. of Zhuhai (“Gree”) takes all reports of dehumidifier incidents very seriously and encourages all consumers to comply with the terms of the recall notice available at ... (More)
    • REPORT
    • |
    • 5/21/2014
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    • 20140428-AD186-2147445018
    Incident Description: I was using the product to dehumidify my basement. I had turned it on and went downstairs after it had been running for about 1.5 hours, and I smelled something electrical burning. I determined that the smell was coming from the dehumidifier, so I turned it ... (More)
    Business Comments:
    (7/17/2014) I contacted the customer on 07/16/2014 to ask if they still had the unit and find out if their issue has been resolved. If not, I will assist in processing a return through us directly.
    (5/13/2014) Gree Electric Appliances, Inc. of Zhuhai (“Gree”) takes all reports of dehumidifier incidents very seriously and encourages all consumers to comply with the terms of the recall notice available at ... (More)
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