Due to the extraordinary circumstances surrounding COVID-19, some of the remedies identified in recall press releases may not be available at this time. Consumers should check with recalling firms for further details.

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  • Showing 1 - 5 of 5 results.

    • REPORT
    • |
    • 5/20/2019
    • |
    • 20190414-04912-2147381605
    Incident Description: On April 7, 2019, a fire broke out in my basement. I usually have my dehumidifier plugged in and running to keep the basement humidity down. There was lots of smoke damage throughout the building. One of the tenants was home and she called the fire ... (More)
    • REPORT
    • |
    • 5/8/2017
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    • 20170416-91A14-2147404321
    Incident Description: Soleusair dehumidifier tripped the GFI 3 times in our basement so it was taken outside and plugged into our shop. There it tripped the breaker. I unplugged it and brought it outside to try taking it apart. Within seconds it was smoking then burst into ... (More)
    • REPORT
    • |
    • 1/21/2014
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    • 20131226-E681F-2147448764
    Incident Description: I purchased a space heater Soleusair Model HGW-308R. The first one sparked and shorted out. The replacement sparked and then had flames coming out of it. I asked for a refund for this burned unit and a second one in my house and the company is not so far ... (More)
    Business Comments:
    (7/17/2014) In December of 2013, we issue RA# 57355 for the customer to use to return the unit to us (and provided a shipping label) so that we can test the unit at our facility. The customer never returned their unit back to our warehouse. I have emailed the customer ... (More)
    • REPORT
    • |
    • 11/7/2013
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    • 20131009-BCF6E-2147451067
    Incident Description: Our dehumidifier was making a rattling noise, then started smoking and within seconds burst into flames.
    Business Comments:
    (7/17/2014) I contacted the customer on 07/16/2014 to follow up with them and make sure that they have registered their product with the recall center and provided them with the incident details.
    • REPORT
    • |
    • 10/30/2013
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    • 20130921-362F3-2147451669
    Incident Description: We purchased a SoleusAir dehumidifier and I noticed that it generated A LOT of heat when running. I was concerned, but since I had never owned a dehumidifier before, simply assumed this was normal. When I saw the recall issued because of fire hazard, I knew ... (More)
    Business Comments:
    (10/18/2013) Customer's unit is part of the Gree dehumidifier recall based on the details provided. Per the details in the customer's report, they are already aware of this.
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