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    • REPORT
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    • 11/29/2019
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    • 20191020-4ACDF-2147377064
    Incident Description: The dehumidifier was being used in the basement to take moisture out of the air. The basement is completely finished and has baby grand in room so humidity needs to be in check. The dehumidifier quit removing moisture and found that it had been recalled due ... (More)
    Business Comments:
    (11/18/2019) Gree Electric Appliances, Inc. of Zhuhai (“Gree”) takes all reports of dehumidifier incidents very seriously and encourages all consumers to comply with the terms of the recall notice available at ... (More)
    • REPORT
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    • 8/8/2019
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    • 20190624-0A187-1883008
    Incident Description: (06/19/2019) The consumer smelled burnt plastic. The consumer opened the back of the unit, removed the bucket and saw that the plastic around the motor was warped and had melted. The consumer contacted Gree and was advised that the dehumidifier is not ... (More)
    Business Comments:
    (7/29/2019) Gree Electric Appliances, Inc. of Zhuhai (“Gree”) takes all reports of dehumidifier incidents very seriously and encourages all consumers to comply with the terms of the recall notice available at ... (More)
    • REPORT
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    • 4/25/2018
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    • 20180112-39D48-2147393772
    Incident Description: I own a SoleusAir dehumidifier and had it located in the basement. I went into basement back in September of 2017 and heard a loud noise coming from the unit. When I checked the unit, I found the motor area to be VERY hot to the touch and the unit was blowing ... (More)
    Business Comments:
    (4/16/2018) Gree Electric Appliances, Inc. of Zhuhai (“Gree”) takes all reports of dehumidifier incidents very seriously and encourages all consumers to comply with the terms of the recall notice available at ... (More)
    • REPORT
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    • 3/6/2018
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    • 20171022-30088-2147396607
    Incident Description: I have a SoleusAir dehumidifier in our basement. The unit was plugged in and operational. I left the basement and went to the 2nd floor of my home to put away laundry. By the time I left the bedroom to head back to the basement the smoke alarms went off. I ... (More)
    Business Comments:
    (2/22/2018) Gree Electric Appliances, Inc. of Zhuhai (“Gree”) takes all reports of dehumidifier incidents very seriously and encourages all consumers to comply with the terms of the recall notice available at ... (More)
    • REPORT
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    • 11/16/2017
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    • 20170718-E50C8-2147398868
    Incident Description: Running the Soleus Air dehumidifier Model # GL-DEH-70EIP-6 in my basement to lower the humidity level. When opening the basement door, I smelled a strong "hot plastic" odor. Tracking down the area where the odor was the most prevalent, led me to the ... (More)
    Business Comments:
    (4/10/2018) Gree Electric Appliances, Inc. of Zhuhai (“Gree”) takes all reports of dehumidifier incidents very seriously and encourages all consumers to comply with the terms of the recall notice available at ... (More)
    • REPORT
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    • 11/7/2017
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    • 20171016-DA017-2147396741
    Incident Description: SoleusAir/Gree Model #SG-DEH-45/70 overheated, started to smoke white and black. Internal flames started within three minutes of the unit turning on. Within 4 minutes, the flames extended beyond the unit, and within 6 minutes, the flames reached 4-5 feet. The ... (More)
    Business Comments:
    (1/3/2018) Gree Electric Appliances, Inc. of Zhuhai (“Gree”) takes all reports of dehumidifier incidents very seriously and encourages all consumers to comply with the terms of the recall notice available at ... (More)
    • REPORT
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    • 10/23/2017
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    • 20170702-944D0-2147399261
    Incident Description: SoleusAir Dehumidifer model GL-DEH-50-2L2 has continuously frozen to the point of smelling like burnt electrical smell. Serious fire hazard. Hot to the touch.
    Business Comments:
    (10/19/2017) Gree Electric Appliances, Inc. of Zhuhai (“Gree”) takes all reports of dehumidifier incidents very seriously and encourages all consumers to comply with the terms of the recall notice available at ... (More)
    • REPORT
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    • 10/11/2017
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    • 20170916-818E1-2147397411
    Incident Description: I have a soleusair powered by gree dehumidifier and on day I started smelling something hot coming from my basement. When I went down to see what it was the unit was making very loud noise and was super hot to were I was afraid it was gonna start on fire. I ... (More)
    Business Comments:
    (10/19/2017) Gree Electric Appliances, Inc. of Zhuhai (“Gree”) takes all reports of dehumidifier incidents very seriously and encourages all consumers to comply with the terms of the recall notice available at ... (More)
    • REPORT
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    • 1/12/2017
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    • 20161123-7C0A2-1609669
    Incident Description: The caller indicates that he was dispatched for smoke in a condominium complex. When the caller arrived, there was a fire in the basement that was limited to a plugged-in dehumidifier situated in an unfinished common area. The caller states that there was a ... (More)
    Business Comments:
    (1/6/2017) Gree Electric Appliances, Inc. of Zhuhai (“Gree”) takes all reports of dehumidifier incidents very seriously and encourages all consumers to comply with the terms of the recall notice available at ... (More)
    • REPORT
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    • 12/27/2016
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    • 20161202-B0988-2147410207
    Incident Description: My son noticed our dehumidifier plug was smoking. I was unplugged and there are burn marks on the plug. I contacted the company about this item being part of the recall and I was told ours was not part of the recall.
    Business Comments:
    (12/13/2016) Gree Electric Appliances, Inc. of Zhuhai (“Gree”) takes all reports of dehumidifier incidents very seriously and encourages all consumers to comply with the terms of the recall notice available at ... (More)

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