Due to the extraordinary circumstances surrounding COVID-19, some of the remedies identified in recall press releases may not be available at this time. Consumers should check with recalling firms for further details.

It is important to remember that CPSC and recalling firms urge consumers not to use recalled products.
 

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    • REPORT
    • |
    • 7/10/2017
    • |
    • 20170608-2C116-2147399853
    Incident Description: My dehumidifier which was purchased from menards caught on fire on April 3, 2017. It did extensive smoke damage to my home.
    • REPORT
    • |
    • 4/18/2014
    • |
    • 20140324-8B607-2147446062
    Incident Description: My husband and I purchased a Dehumidifier from Lowe's on 3/19/2012 for $259.00 + Sales Tax. The dehumidifier was a Soleus SG-DEH-70-2 / MD000121511000. The unit ran for some time and then, while we were home, we smelled the unit burning. We unplugged it and ... (More)
    Business Comments:
    (7/17/2014) I emailed the customer on 07/16/2014 to follow up with her and ask if her issue has yet been resolved.
    • REPORT
    • |
    • 11/19/2013
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    • 20131026-BC507-2147450513
    Incident Description: We purchased a Soleus dehumidifier approximately 1 to 2 years ago. The dehumidifier started smelling like it was getting hot then it had a electrical arc and started smoking. My husband got the unit to the putside door when it bursted into flames. He got it ... (More)
    Business Comments:
    (7/17/2014) The customer stated that they are aware that the unit was on recall. I am assuming that they have registered for the recall and followed the recall center instructions to obtain their refund.
    (11/15/2013) Gree Electric Appliances, Inc. of Zhuhai (“Gree”) takes all reports of dehumidifier incidents very seriously and encourages all consumers to comply with the terms of the recall notice available at ... (More)
    • REPORT
    • |
    • 9/24/2013
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    • 20130830-036D6-2147452531
    Incident Description: Fire in basement, only item that burned Soleus dehumidifier Model GM DEH 45-1
    Business Comments:
    (10/18/2013) Customer did not provide contact details to follow up with. However, the report states that their insurance company notified Soleus of the loss. If this is accurate, the claim has already been passed to Gree factory insurance. (Unit is part of the Gree ... (More)
    • REPORT
    • |
    • 8/28/2013
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    • 20130806-3A2AB-2147453345
    Incident Description: Commercial grade dehumidifier being utilized in crawl space went on fire and caused extensive damage to my home. A google search indicates that this unit has caused a number of fires in the past and was taken off the market on July 1st.
    Business Comments:
    (10/18/2013) This unit may be a part of the GREE dehumidifier recall. Since customer asked for their contact details to be private, I cannot contact customer with recall instructions. The customer should stop using their unit and visit www.greedehumidifierrecall.com ... (More)
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