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    • REPORT
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    • 9/1/2017
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    • 20170802-F9091-2147398482
    Incident Description: This is a Kenmore Elite Microwave model # 721.86013010. This product is sold as stainless steel. Now that we have the product and the handle of the microwave is peeling off some kind of material, we learned from Sears that the border around the window may be ... (More)
    Business Comments:
    (8/18/2017) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 6/16/2017
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    • 20170420-05BB2-2147404190
    Incident Description: Purchased Sears Kenmore dual electric convection oven 11/15: Model # 790.48443410 Serial# AF54001251 and used both upper and lower ovens (though rarely because also resided in another location half time) without issue. On 3/26/17 I used the lower oven to cook ... (More)
    Business Comments:
    (6/2/2017) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 11/23/2016
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    • 20161031-A90AF-2147411510
    Incident Description: The glass shattered in my Sears Kenmore Elite oven door. It is 6 years old, has had very little use, and certainly no abuse. My husband and I are the only ones to use it. In this case, my husband was just putting a pizza into the oven and when he closed the ... (More)
    Business Comments:
    (11/8/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
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    • 2/12/2016
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    • 20160117-B22E2-2147424612
    Incident Description: Product is a Kenmore Elite electric oven, the oven racks fall when hot and cause hot food to spill causing burns to consumer. Has happened multiple times during use, ncluding several times during the holidays of 2015 Thanksgiving and Christmas. After googling ... (More)
    Business Comments:
    (1/28/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 6/17/2015
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    • 20150526-A8EE1-2147432624
    Incident Description: Three racks in Kenmore Elite gas oven/range no longer fit on "tracks" inside oven. If you can get the racks stable enough to put items into oven, racks randomly fall, spilling food and causing burns. Recently finding an on-line forum through Sears community, ... (More)
    Business Comments:
    (6/3/2015) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 9/11/2014
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    • 20140819-1C7FD-2147441797
    Incident Description: I opened the door on my Sears Kenmore Elite refrigerator ( model number795.77573600) and found the lights had been burning when the door was closed. This caused the light cover to melt and fall off. I was lucky it had only been a few hours and I was able to ... (More)
    Business Comments:
    (8/27/2014) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 9/10/2014
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    • 20140818-E0091-2147441838
    Incident Description: I have a Sears Kenmore Elite Electric Range Model 790.9801 that I purchased in 2009. Since that time the lower oven racks have been getting looser and looser and now are at the point that whenever anything is placed on the racks and they are moved slightly ... (More)
    Business Comments:
    (8/26/2014) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 3/18/2014
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    • 20140220-17196-2147447090
    Incident Description: This is the third time I've input this information. NEXT resulted in page not found. Sears Kenmore elite free standing range/oven model # 790.99014102 Serial VF31512947. I (homeowner) was using front right burner to reheat simmer a taco / beef mixture. I went ... (More)
    Business Comments:
    (2/28/2014) This product has been recalled. Please refer to the recall notification for assistance. http://www.cpsc.gov/en/Recalls/2009/Frigidaire-and-Kenmore-Smoothtop-Electric-Ranges-Recalled-Due-to-Fire-Hazard/
    • REPORT
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    • 3/29/2013
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    • 20130226-92270-2147458433
    Incident Description: Our 8.5 year old dishwasher (Kenmore Elite Model 665.17464300) suddenly started making an unusual ticking noise while it was running, and in the 10 seconds it took to go to the kitchen to look at it, smoke and flames started coming out of the control panel at ... (More)
    Business Comments:
    (3/15/2013) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 10/15/2012
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    • 20120921-A15F1-2147463564
    Incident Description: Our very expensive Sears Kenmore Elite slide in range, model number 790.46613500, manufactured in October 2005 has a severe malfunction rendering it unsafe. On Sunday, September 16, 2012 the left front surface heating element: 1) turn ons spontaneously ... (More)
    Business Comments:
    (9/28/2012) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

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