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    • REPORT
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    • 6/7/2012
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    • 20120516-99918-2147467563
    Incident Description: Product: Rowenta DX-8800 Clothes Iron. Iron cought fire at power cord entry point. Smoke and flames burning cord's protective gromet. There was no stress on cord - iron just sitting there plugged in. Cursory (non tear-down) inspection of Iron and Cord show ... (More)
    Business Comments:
    (5/23/2012) Groupe SEB USA, as the parent company of the Rowenta brand, has received this notification. We value your feedback and will give priority to investigating your concerns. If you have not contacted us already, please call 800-769-3682 or contact us through our ... (More)
    • REPORT
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    • 8/4/2011
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    • 20110713-84FEA-2147477251
    Incident Description: My Rowenta iron sparked. My daughter unplugged the iron and left the room. Within minutes the iron caught fire. The fire was at the base of the iron where the plug attaches. I contacted Rowenta and sent the iron in to be inspected. They said it was ... (More)
    Business Comments:
    (7/27/2011) For further clarity on what actually occurred and why, we are asking the Customer to provide the iron to us so that we can submit it to Rowenta engineering in Germany for a full cause and origin analysis. We do note that, in general, the insulation on an ... (More)
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