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    • REPORT
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    • 5/23/2018
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    • 20180126-9BCAC-2147393360
    Incident Description: When finished ironing my wife set the iron up vertically assuming the automatic shut-off feature of the iron would self-activate. Not long after leaving the room she heard the smoke alarm in the adjacent hallway go off. Returning to the room in which the iron ... (More)
    Business Comments:
    (5/2/2018) Groupe SEB USA, as the parent company of the Rowenta brand, has received this notification. We value your feedback and will give priority to investigating your concerns. If you have not contacted us already, please call 800-769-3682 or contact us through our ... (More)
    • REPORT
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    • 4/13/2018
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    • 20171212-4DF16-2147394662
    Incident Description: My Rowenta iron caught fire today! I subsequently looked online and found a zillion complaints congruent to my exact situation. Please google "Rowenta iron caught fire."
    Business Comments:
    (3/23/2018) Groupe SEB USA, as the parent company of the Rowenta brand, has received this notification. We value your feedback and will give priority to investigating your concerns. If you have not contacted us already, please call 800-769-3682 or contact us through our ... (More)
    • REPORT
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    • 4/2/2018
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    • 20171229-1FF8A-2147394198
    Incident Description: Rowenta Clothes Iron Model DW4060120V 50-60Hz 1700W This is an approximately a 2 year old clothes iron used daily. On the 22nd of December 2017 it was used as usual in the morning by turning the selector knob all the way to the right on high steam setting for ... (More)
    Business Comments:
    (3/16/2018) Groupe SEB USA, as the parent company of the Rowenta brand, has received this notification. We value your feedback and will give priority to investigating your concerns. If you have not contacted us already, please call 800-769-3682 or contact us through our ... (More)
    • REPORT
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    • 10/28/2016
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    • 20161005-6B5BB-2147412306
    Incident Description: iron caught on fire. filled house with smoke
    Business Comments:
    (10/17/2016) Groupe SEB USA, as the parent company of the Rowenta brand, has received this notification. We value your feedback and will give priority to investigating your concerns. If you have not contacted us already, please call 800-769-3682 or contact us through our ... (More)
    • REPORT
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    • 4/6/2016
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    • 20160315-9AA63-2147420902
    Incident Description: Rowenta Effective Model DX1700 clothing iron I ironed for 5 minutes then left the iron turned on in the upright position on the ironing board. It was not touching any object. Fifteen minutes later something inside the iron began to burn and emitted a strong ... (More)
    Business Comments:
    (3/25/2016) Groupe SEB USA, as the parent company of the Rowenta brand, has received this notification. We value your feedback and will give priority to investigating your concerns. If you have not contacted us already, please call 800-769-3682 or contact us through our ... (More)
    • REPORT
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    • 1/4/2016
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    • 20151209-83ABB-2147425975
    Incident Description: Rowenta Effective Comfort iron caught fire during normal use. Setting was low Cotton, steam. I noticed it began to stick to fabric and scorched the ironing board cover. Blue smoke began pouring from inside of the iron. I immediately unplugged it and took it ... (More)
    Business Comments:
    (12/23/2015) Groupe SEB USA, as the parent company of the Rowenta brand, has received this notification. We value your feedback and will give priority to investigating your concerns. If you have not contacted us already, please call 800-769-3682 or contact us through our ... (More)
    • REPORT
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    • 7/8/2015
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    • 20150612-B4595-2147431139
    Incident Description: while ironing, iron made loud pop and and large flame arose from where core connects to iron. Fire burn shirt I was ironing as well as iron board cover. I did disconnect iron before putting out fire.
    Business Comments:
    (6/23/2015) Groupe SEB USA, as the parent company of the Rowenta brand, has received this notification. We value your feedback and will give priority to investigating your concerns. If you have not contacted us already, please call 800-769-3682 or contact us through our ... (More)
    • REPORT
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    • 3/11/2015
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    • 20150214-B365D-2147435409
    Incident Description: I intended to put away our Rowenta DX1700 iron. It has an auto-off feature that shuts off the iron after 8 minutes, so even though it was plugged in I assumed it was safe to handle. I was picking up the iron to wrap the cord and burned my hand. I asked my ... (More)
    Business Comments:
    (2/24/2015) Groupe SEB USA, as the parent company of the Rowenta brand, has received this notification. We value your feedback and will give priority to investigating your concerns. If you have not contacted us already, please call 800-769-3682 or contact us through our ... (More)
    • REPORT
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    • 11/21/2014
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    • 20141027-B7A5A-2147439583
    Incident Description: I just purchased this iron. While using the Rowenta Effective iron, I received shocks to my right hand while holding the handle. This continued while I was using it. I used the product per instructions.
    Business Comments:
    (11/4/2014) Groupe SEB USA, as the parent company of the Rowenta brand, has received this notification. We value your feedback and will give priority to investigating your concerns. If you have not contacted us already, please call 800-769-3682 or contact us through our ... (More)
    • REPORT
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    • 10/20/2014
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    • 20140925-E63C3-2147440637
    Incident Description: Rowenta clothing steamer caught on fire while plugged in for a few minutes. Luckily my son was home to carry it out of the house immediately but I was there to open the door for him to take it outside to distinguish before the fire got worse.
    Business Comments:
    (10/6/2014) Groupe SEB USA, as the parent company of the Rowenta brand, has received this notification. We value your feedback and will give priority to investigating your concerns. If you have not contacted us already, please call 800-769-3682 or contact us through our ... (More)

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