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    • REPORT
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    • 3/7/2019
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    • 20181002-BEB38-2147385248
    Incident Description: I bought 6 of these cups over the course of the last 6 months. The last cup I purchased was 2months ago. A few weeks ago every single straw ripped at the valve. My baby was 13 months old at the time and must be biting the straw with more force. However, in ... (More)
    Business Comments:
    (2/26/2019) OXO takes product quality very seriously and we have been in contact with this complainant. The product at issue is manufactured above and beyond standards applicable to children's products and tested accordingly. The concern raised seems to have been caused ... (More)
    • REPORT
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    • 4/20/2017
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    • 20170327-C875C-2147404837
    Incident Description: On January 23rd 2017...My daughter baked enchiladas in the glass pan. Ate them and an hour later went to pick up the cooled pan from the counter to put away leftovers and the pan shattered in her left hand. It cut her middle finger causing 5 stitches and not ... (More)
    Business Comments:
    (4/13/2017) OXO acknowledges receipt of the submission. We attempted to collect the product subject to the submission, but these were discarded by the consumer prior to lodging a claim with the company. We are therefore unable to further investigate the incident.
    • REPORT
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    • 6/19/2015
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    • 20150528-BC9E6-2147432582
    Incident Description: While reinserting plastic stopper into glass carafe with gentle and regular pressure, the glass carafe shattered, causing me a sever cut on my finger and spraying small shards of glass all over me, my counters and my hands. The design of the stopper may not ... (More)
    Business Comments:
    (6/9/2015) OXO acknowledges receipt of the submission. Product quality and consumer service are extremely important to us. We are in the process of investigating the allegations contained in the submission.
    • REPORT
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    • 8/23/2013
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    • 20130801-46489-2147453537
    Incident Description: OXO black nylon pasta server released its metal logo into pasta dish, unknown to consumer, and ended up in mouth being bitten down on.
    Business Comments:
    (8/14/2013) OXO acknowledges receipt of the submission. Product quality and consumer service are extremely important to us. We have made an attempt at evaluating the product to further investigate, however, thus far the complainant has been unwilling to submit the ... (More)
    • REPORT
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    • 1/14/2013
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    • 20121203-FA71F-2147461355
    Incident Description: We purchased a OXO Tot high chair for our child, within the first couple uses the chair cushions began falling apart. After a few more uses I noticed little crumbs on the feet bars, I thought it was food at first but after cleaning it up realized it's the ... (More)
    Business Comments:
    (4/4/2013) Helen of Troy acknowledges receipt of the submission. Product quality and consumer service are extremely important to the company. We are in the process of investigating the allegations made in the submission. This consumer appears to have been pleased with ... (More)
    • REPORT
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    • 8/31/2012
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    • 20120806-AD158-2147465018
    Incident Description: Holder did not hold the potato I was slicing because it has no spikes, merely small plastic pyramid shapes. My hand slipped when the potato slipped and I cut off my fingertip. Amazon reviews report a high rate of injuries with this product. There are also ... (More)
    Business Comments:
    (8/21/2012) Helen of Troy acknowledges receipt of the submission. In that such submission was provided with anonymity, Helen of Troy is unable to respond substantively to any of the allegations made in the submission including any product safety concerns.
    • REPORT
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    • 8/2/2012
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    • 20120708-C6ECD-2147465903
    Incident Description: OXO Product #1064468 - Splatter Screen I was using this product while frying bacon. The collapsible handle (for easy storage) does not lock into position when using while cooking. When I picked up the splatter screen while cooking (very hot), the screen part ... (More)
    Business Comments:
    (7/24/2012) Helen of Troy acknowledges receipt of the submission. We are in the process of investigating the allegations made in the submission.
    • REPORT
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    • 7/1/2011
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    • 20110612-23C33-2147478300
    Incident Description: OXO V blade kitchen mandolin slicer. While changing insert, blade is exposed. On closing lower blade containing mechanism, sliced index finger requiring 5 stitches, Blade exposed during changing and cleaning and inadequately protected for storage
    Business Comments:
    (6/22/2011) Helen of Troy acknowledges receipt of the submission of an incident relating to an OXO brand “V-Blade Mandoline” slicer. The consumer no longer has the product in question to enable us to conduct an investigation, however, it does not appear that there is any ... (More)
    • REPORT
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    • 4/8/2011
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    • 20110317-F2286-2147481275
    Incident Description: Cleaning OXO "mandalin" morning after actual use. Involves removing various "blades" after opening "fan" or accordian fold mechanism. while attempting to dislodge the stored blade, the force I exerted caused a sudden release of the stored blade causing my ... (More)
    Business Comments:
    (4/6/2011) Helen of Troy acknowledges receipt of the submission of an incident relating to an OXO brand “V-Blade Mandoline” slicer. There was no prior notice of this incident and the claimant has been unwilling to send photographs or allow us to examine the product in ... (More)
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