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    • REPORT
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    • 6/20/2019
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    • 20190514-005BD-2147380979
    Incident Description: While doing a load of bed sheets, there was suddenly the loud sound of an explosion in the house. It shook the foundation of the house and was as loud as if lightning had hit the house or yard. I found the washer machine with the entire top section blown off, ... (More)
    Business Comments:
    (6/6/2019) This product has been recalled. Please discontinue its use and refer to the recall notification for assistance. https://www.cpsc.gov/Recalls/2013/LG-Recalls-Top-Loading-Washing-Machines-Due-to-Risk-of-Injury
    • REPORT
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    • 6/22/2017
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    • 20170413-1FF01-2147404441
    Incident Description: The circuit board on our Kenmore Elite dishwasher, purchased at a local Sears, caught fire last night. My wife, who was in another room of the house, said she heard some popping noises and when she got to the kitchen she saw flames coming out of the top of ... (More)
    Business Comments:
    (6/8/2017) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
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    • 3/23/2017
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    • 20170215-45490-2147407078
    Incident Description: Second time. Kenmore range, model 790.97473805. Was cooking French fries in oven - 375 degrees F for about 20 minutes when the glass door of the oven exploded, sending shards of hot glass flying as far as 20 feet from the oven. Took about 3 hours to clean up ... (More)
    Business Comments:
    (3/9/2017) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 1/9/2017
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    • 20161122-D8D46-2147410459
    Incident Description: While having dinner Saturday night, November 19, 2016, our Kenmore Model 721.86012010 began to operate. I tried to stop it by pressing the off button without result, opened the door without result and was forced to pull the plug from the outlet to get the ... (More)
    Business Comments:
    (12/22/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 9/30/2016
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    • 20160908-2E9BA-1592505
    Incident Description: The following hazardous incidents occurred with my Kenmore Elite Electric Range: 1.) Computer Motherboard had to be replaced 3 times and still does not function right (while under warranty). Indicator light for multiple size burner does not work. 2.) Incident ... (More)
    Business Comments:
    (9/16/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 3/11/2016
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    • 20160218-4A521-2147421631
    Incident Description: I smelled a burning smell upon opening my refrigerator last night. I noticed that the top shelf around the light fixture, was very warm. I examined the light unit, and noticed the cover had melted and warped, and the light sockets had turned brown. I had to ... (More)
    Business Comments:
    (2/26/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 2/24/2016
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    • 20160129-4B9B4-2147424186
    Incident Description: Dishwasher stopped heating water and drying dishes. My service technician found wires inside the front panel had got hot enough to melt the insulation behind them.
    Business Comments:
    (2/9/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 2/24/2016
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    • 20160129-80B5F-2147424189
    Incident Description: A Kenmore Elite Dishwasher, bout 2 years old, stop heating water and drying dishes. A Service Representative discovered wires inside the front panel had been hot enough to melt into the insulation material.
    Business Comments:
    (2/9/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 1/20/2016
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    • 20151224-1A2B2-2147425522
    Incident Description: For the third time our Kenmore Elite Oven has had the outer glass blow out across the kitchen floor when it was either on or recently had been used. The first time this occurred was in March of 2014, then again in February 2015 and now yesterday December ... (More)
    Business Comments:
    (1/5/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 8/25/2014
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    • 20140729-BF97B-2147442440
    Incident Description: I burned my hand on our stove. We turned off the burner on our glass top stove after we finished using it. Then I came back after eating and while cleaning up the kitchen I touched the stove that I had turned off 20 minutes earlier and burned myself. I ... (More)
    Business Comments:
    (8/11/2014) This product was previously recalled. Please discontinue its use and review the recall notification here: http://www.cpsc.gov/en/Recalls/2009/Frigidaire-and-Kenmore-Smoothtop-Electric-Ranges-Recalled-Due-to-Fire-Hazard/

CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.