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    • REPORT
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    • 5/29/2019
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    • 20190506-B4CF2-2147381179
    Incident Description: At approximately 11:35pm on May 4, 2019, I was awaken to a loud crashing noise, followed by a crackling sound. I followed the crackling sound to my laundry room and found the lid to my washer had spontaneously shattered. We had the lid up because we had been ... (More)
    Product: Washing Machines, Other or Not Specified (140)
    Product Description: White, top loading high efficiency low water washer
    Injury Info: Injury, No First Aid or Medical Attention Received
    Manufacturer / Importer / Private Labeler: Sears Holdings Management Corporation
    • REPORT
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    • 12/14/2018
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    • 20181113-2EF29-2147384464
    Incident Description: The oven walls have warped with normal use and the oven rack will no longer fit in the slots - it often falls while cooking, and has dropped a few times when we leave anything heavier than a cookie sheet on it. This has been happening for months and just ... (More)
    Product: Other Ranges or Ovens (280)
    Product Description: Kenmore Elite Microwave/Wall Oven Combination Model 790.4890
    Injury Info: Injury, No First Aid or Medical Attention Received
    Manufacturer / Importer / Private Labeler: Sears Holdings Management Corporation
    Business Comments:
    (11/29/2018) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 6/15/2017
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    • 20170523-AB602-2147400295
    Incident Description: We purchased from Sears a new Kenmore Elite electric double-wall oven Model # 790.48459411 in December, 2016 for our remodeled kitchen. In all instances, when trying to broil chicken, beef, or fish in our top oven, the oven generated so much smoke and grease ... (More)
    Product: Electric Ranges or Ovens (Excl Counter-top Ovens) (278)
    Product Description: Description Item # 02248459000P Model # 48459 The Kenmore Elite 30" Electric Double Wall Oven has a convenient self-cleaning feature. Its flush-to-cabinet ... (More)
    Injury Info: Injury, No First Aid or Medical Attention Received
    Manufacturer / Importer / Private Labeler: Sears Holdings Management Corporation
    Business Comments:
    (6/1/2017) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
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    • 3/7/2017
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    • 20170201-7CD6E-2147407466
    Incident Description: Kenmore Elite stove model #790.78923000 Placed tri-tip in oven to keep warm. Opened oven to retrieve it and a ball of fire rushed out in my face burning the hair on my arms, head and eyelashes.
    Product: Ranges or Ovens, Not Specified (281)
    Product Description: Kenmore stove model #790.78923000
    Injury Info: Injury, No First Aid or Medical Attention Received
    Manufacturer / Importer / Private Labeler: Sears Holdings Management Corporation
    Business Comments:
    (2/21/2017) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 12/9/2016
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    • 20161116-7AB22-2147410722
    Incident Description: Glass in range/oven door exploded. Nothing hit the door. It just exploded for no apparent reason.
    Product: Gas Ranges or Ovens (279)
    Product Description: Kenmore Elite gas range, model # 790.77513, manufactured by Frididaire, serial #VF84051312
    Injury Info: Injury, No First Aid or Medical Attention Received
    Manufacturer / Importer / Private Labeler: Sears Holdings Management Corporation
    Business Comments:
    (11/25/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
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    • 3/11/2016
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    • 20160218-4A521-2147421631
    Incident Description: I smelled a burning smell upon opening my refrigerator last night. I noticed that the top shelf around the light fixture, was very warm. I examined the light unit, and noticed the cover had melted and warped, and the light sockets had turned brown. I had to ... (More)
    Product: Refrigerators (276)
    Product Description: Kenmore Elite model 795.77569600 Black, French Door Fridge/Freezer
    Injury Info: Injury, No First Aid or Medical Attention Received
    Manufacturer / Importer / Private Labeler: Sears Holdings Management Corporation
    Business Comments:
    (2/26/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 1/20/2016
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    • 20151208-F9FD6-1537070
    Incident Description: (12/07/2015) The consumer stated that the washer was in the rinse/spin cycle. He heard a noise coming from the product. He went to see what the noise was but the noise had stopped. There was four minutes left on the cycle. The consumer looked through the ... (More)
    Product: Washing Machines, Other or Not Specified (140)
    Product Description: front loading washer
    Injury Info: Injury, No First Aid or Medical Attention Received
    Manufacturer / Importer / Private Labeler: Sears Holdings Management Corporation
    Business Comments:
    (1/5/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 1/20/2016
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    • 20151224-1A2B2-2147425522
    Incident Description: For the third time our Kenmore Elite Oven has had the outer glass blow out across the kitchen floor when it was either on or recently had been used. The first time this occurred was in March of 2014, then again in February 2015 and now yesterday December ... (More)
    Product: Ranges or Ovens, Not Specified (281)
    Product Description: Kenmore Elite, stainless steel, oven and stove combination.
    Injury Info: Injury, No First Aid or Medical Attention Received
    Manufacturer / Importer / Private Labeler: Sears Holdings Management Corporation
    Business Comments:
    (1/5/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 1/4/2016
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    • 20151209-7D063-2147425971
    Incident Description: Had my gravy on low as I always do, jumped in the shower, when I came out of the shower I could smell burning. I thought I had a brain fart and hit high on my stove top instead of low. I tried to lower the temp and nothing happened. I tried turning the stove ... (More)
    Product: Electric Ranges or Ovens (Excl Counter-top Ovens) (278)
    Product Description: Kenmore Elite Glass top range, black
    Injury Info: Injury, No First Aid or Medical Attention Received
    Manufacturer / Importer / Private Labeler: Sears Holdings Management Corporation
    Business Comments:
    (12/17/2015) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 10/13/2015
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    • 20150918-9AF6B-2147428274
    Incident Description: The middle shelf does fit correctly, keeps dropping/ falling. Cooking dinner and placed a Pyrex 9x12 casserole dish on shelf and shelf and dish fell to bottom of the oven. Just burnt hand and forearm in areas as I tried to lift all out on the racks, luckily ... (More)
    Product: Electric Ranges or Ovens (Excl Counter-top Ovens) (278)
    Product Description: Kenmore elite electric slide in range
    Injury Info: Injury, No First Aid or Medical Attention Received
    Manufacturer / Importer / Private Labeler: Sears Holdings Management Corporation
    Business Comments:
    (9/28/2015) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.