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    • REPORT
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    • 12/14/2018
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    • 20181113-2EF29-2147384464
    Incident Description: The oven walls have warped with normal use and the oven rack will no longer fit in the slots - it often falls while cooking, and has dropped a few times when we leave anything heavier than a cookie sheet on it. This has been happening for months and just ... (More)
    Product: Other Ranges or Ovens (280)
    Product Description: Kenmore Elite Microwave/Wall Oven Combination Model 790.4890
    Injury Info: Injury, No First Aid or Medical Attention Received
    Manufacturer / Importer / Private Labeler: Sears Holdings Management Corporation
    Business Comments:
    (11/29/2018) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 7/5/2018
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    • 20180414-1B40E-2147388619
    Incident Description: Three years ago, my mother-in-law purchased us a gift of a Kenmore Elite French Door (bottom freezer) Refrigerator. Since the second year, the ice maker would malfunction, causing me to either take it apart almost daily to de-ice around the ice maker or it ... (More)
    Product: Refrigerators (276)
    Product Description: Kenmore Elite Stainless Steel French Door Bottom Freezer Refrigerator
    Injury Info: Injury, No First Aid or Medical Attention Received
    Manufacturer / Importer / Private Labeler: Sears Holdings Management Corporation
    Business Comments:
    (6/20/2018) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
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    • 6/30/2017
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    • 20170313-33EA1-1643372
    Incident Description: The consumer stated that the compressor was replaced on November 30, 2016 because the unit was not cooling. The consumer stated that she noticed in February that the unit stopped making ice. The consumer called for repair again. An appointment was scheduled ... (More)
    Product: Refrigerators (276)
    Product Description: side by side refrigerator
    Injury Info: Injury, No First Aid or Medical Attention Received
    Manufacturer / Importer / Private Labeler: Sears Holdings Management Corporation
    Business Comments:
    (6/16/2017) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
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    • 6/29/2017
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    • 20170607-DBEE0-2147399870
    Incident Description: I returned home yesterday evening to the smell of burnt plastic and metal in my kitchen. I was able to localize the smell to the location of my Kenmore Elite Electric Double Oven. When I opened the door to the top unit, I immediately was hit with the same ... (More)
    Product: Electric Ranges or Ovens (Excl Counter-top Ovens) (278)
    Product Description: Kenmore Elite Double Wall Oven (electric), manufactured in Canada
    Injury Info: Injury, No First Aid or Medical Attention Received
    Manufacturer / Importer / Private Labeler: Sears Holdings Management Corporation
    Business Comments:
    (6/15/2017) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
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    • 6/15/2017
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    • 20170523-AB602-2147400295
    Incident Description: We purchased from Sears a new Kenmore Elite electric double-wall oven Model # 790.48459411 in December, 2016 for our remodeled kitchen. In all instances, when trying to broil chicken, beef, or fish in our top oven, the oven generated so much smoke and grease ... (More)
    Product: Electric Ranges or Ovens (Excl Counter-top Ovens) (278)
    Product Description: Description Item # 02248459000P Model # 48459 The Kenmore Elite 30" Electric Double Wall Oven has a convenient self-cleaning feature. Its flush-to-cabinet ... (More)
    Injury Info: Injury, No First Aid or Medical Attention Received
    Manufacturer / Importer / Private Labeler: Sears Holdings Management Corporation
    Business Comments:
    (6/1/2017) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
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    • 3/7/2017
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    • 20170201-7CD6E-2147407466
    Incident Description: Kenmore Elite stove model #790.78923000 Placed tri-tip in oven to keep warm. Opened oven to retrieve it and a ball of fire rushed out in my face burning the hair on my arms, head and eyelashes.
    Product: Ranges or Ovens, Not Specified (281)
    Product Description: Kenmore stove model #790.78923000
    Injury Info: Injury, No First Aid or Medical Attention Received
    Manufacturer / Importer / Private Labeler: Sears Holdings Management Corporation
    Business Comments:
    (2/21/2017) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 12/9/2016
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    • 20161116-7AB22-2147410722
    Incident Description: Glass in range/oven door exploded. Nothing hit the door. It just exploded for no apparent reason.
    Product: Gas Ranges or Ovens (279)
    Product Description: Kenmore Elite gas range, model # 790.77513, manufactured by Frididaire, serial #VF84051312
    Injury Info: Injury, No First Aid or Medical Attention Received
    Manufacturer / Importer / Private Labeler: Sears Holdings Management Corporation
    Business Comments:
    (11/25/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
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    • 5/18/2016
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    • 20160411-230B0-1565014
    Incident Description: The consumer stated that she and her husband started feeling sick about two weeks ago. They would get severe headache, muscle weakness, nausea, vomiting and dizziness. The consumer's husband also had a high fever. The consumer could smell propane gas in the ... (More)
    Product: Gas Ranges or Ovens (279)
    Product Description: Slide In Gas Range, Stainless Steel Model name or number Serial number: These numbers match the numbers on the inside of oven but the consumer noticed on the ... (More)
    Injury Info: Injury, No First Aid or Medical Attention Received
    Manufacturer / Importer / Private Labeler: Sears Holdings Management Corporation
    Business Comments:
    (5/4/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
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    • 3/11/2016
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    • 20160218-4A521-2147421631
    Incident Description: I smelled a burning smell upon opening my refrigerator last night. I noticed that the top shelf around the light fixture, was very warm. I examined the light unit, and noticed the cover had melted and warped, and the light sockets had turned brown. I had to ... (More)
    Product: Refrigerators (276)
    Product Description: Kenmore Elite model 795.77569600 Black, French Door Fridge/Freezer
    Injury Info: Injury, No First Aid or Medical Attention Received
    Manufacturer / Importer / Private Labeler: Sears Holdings Management Corporation
    Business Comments:
    (2/26/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 1/20/2016
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    • 20151224-1A2B2-2147425522
    Incident Description: For the third time our Kenmore Elite Oven has had the outer glass blow out across the kitchen floor when it was either on or recently had been used. The first time this occurred was in March of 2014, then again in February 2015 and now yesterday December ... (More)
    Product: Ranges or Ovens, Not Specified (281)
    Product Description: Kenmore Elite, stainless steel, oven and stove combination.
    Injury Info: Injury, No First Aid or Medical Attention Received
    Manufacturer / Importer / Private Labeler: Sears Holdings Management Corporation
    Business Comments:
    (1/5/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

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