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    • REPORT
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    • 6/20/2019
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    • 20190514-005BD-2147380979
    Incident Description: While doing a load of bed sheets, there was suddenly the loud sound of an explosion in the house. It shook the foundation of the house and was as loud as if lightning had hit the house or yard. I found the washer machine with the entire top section blown off, ... (More)
    Product: Washing Machines, Other or Not Specified (140)
    Product Description: Kenmore Elite Top Loader clothes washing machine
    Injury Info: Incident, No Injury
    Manufacturer / Importer / Private Labeler: Sears Holdings Management Corporation
    Business Comments:
    (6/6/2019) This product has been recalled. Please discontinue its use and refer to the recall notification for assistance. https://www.cpsc.gov/Recalls/2013/LG-Recalls-Top-Loading-Washing-Machines-Due-to-Risk-of-Injury
    • REPORT
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    • 5/29/2019
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    • 20190506-B4CF2-2147381179
    Incident Description: At approximately 11:35pm on May 4, 2019, I was awaken to a loud crashing noise, followed by a crackling sound. I followed the crackling sound to my laundry room and found the lid to my washer had spontaneously shattered. We had the lid up because we had been ... (More)
    Product: Washing Machines, Other or Not Specified (140)
    Product Description: White, top loading high efficiency low water washer
    Injury Info: Injury, No First Aid or Medical Attention Received
    Manufacturer / Importer / Private Labeler: Sears Holdings Management Corporation
    • REPORT
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    • 4/19/2019
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    • 20190129-EB36B-1829268
    Incident Description: The submitter is reporting her washer which she believes is unsafe. The unit shakes excessively and becomes unbalanced. She first noticed the issue shortly after she purchased it and the issue has become worse. She said the washer becomes unbalanced during ... (More)
    Product: Washing Machines, Other or Not Specified (140)
    Product Description: top-load washer
    Injury Info: Incident, No Injury
    Manufacturer / Importer / Private Labeler: Sears Holdings Management Corporation
    Business Comments:
    (4/5/2019) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 4/17/2019
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    • 20190307-A46E9-1838783
    Incident Description: Caller reported that the top load washer was in use, it had completed the cycle he tried to open the lid which seemed to have been pressurized. In opening the glass lid it exploded shattering glass pieces that projected to his face and body. Caller stated ... (More)
    Product: Washing Machines, Other or Not Specified (140)
    Product Description: Top load washer
    Injury Info: Injury, First Aid Received by Non-Medical Professional
    Manufacturer / Importer / Private Labeler: Sears Holdings Management Corporation
    Business Comments:
    (4/3/2019) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 12/17/2018
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    • 20181026-74EAA-1806409
    Incident Description: Caller is reporting that her top load washer was in use for approximately 45 mins when she heard a loud noise, she discovered that the unit had exploded , it spun out hit the wall. the lid had blown off and the brackets as well. She stated that the outlet was ... (More)
    Product: Washing Machines, Other or Not Specified (140)
    Product Description: Top load washer
    Injury Info: Incident, No Injury
    Manufacturer / Importer / Private Labeler: Sears Holdings Management Corporation
    Business Comments:
    (11/30/2018) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 11/27/2018
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    • 20180920-F547E-1793886
    Incident Description: The consumer heard the machine making a loud noise during the wash cycle and he shut off the machine. He contacted the retailer and a technician was scheduled to inspect the unit the following day. Upon inspecting the unit the technician advised the consumer ... (More)
    Product: Washing Machines, Other or Not Specified (140)
    Product Description: Top load washing machine
    Injury Info: Incident, No Injury
    Manufacturer / Importer / Private Labeler: Sears Holdings Management Corporation
    Business Comments:
    (11/9/2018) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
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    • 11/16/2018
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    • 20181004-C7836-1799785
    Incident Description: Caller is reporting that while the top load washer was in the spinning cycle the top of the unit exploded and metal pieces became a projectile. She stated that the washer launched itself from its location about 2-3 feet. The washer damaged the countertop and ... (More)
    Product: Washing Machines, Other or Not Specified (140)
    Product Description: Top load washer
    Injury Info: Incident, No Injury
    Manufacturer / Importer / Private Labeler: Sears Holdings Management Corporation
    Business Comments:
    (11/1/2018) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
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    • 9/5/2018
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    • 20180507-EB293-1758997
    Incident Description: Caller is reporting that the replacement washer that she received in February 2018 for her original washer because the glass lid shattered. She stated that the same incident occurred it awoke her in the middle of the night when she heard a loud pop and then ... (More)
    Product: Washing Machines, Other or Not Specified (140)
    Product Description: Top load Washer
    Injury Info: Incident, No Injury
    Manufacturer / Importer / Private Labeler: Sears Holdings Management Corporation
    Business Comments:
    (8/21/2018) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 12/15/2017
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    • 20171121-FEE9F-2147395203
    Incident Description: My Kenmore Elite Dryer, Model: 796.91582410, burns my clothes every time it is run. I have had certified technicians come and replace the temp sensor and the heating duct. This does not resolve the issue.
    Product: Gas Clothes Dryers Without Washers (107)
    Product Description: Kenmore elite Gas Dryer
    Injury Info: Incident, No Injury
    Manufacturer / Importer / Private Labeler: Sears Holdings Management Corporation
    Business Comments:
    (12/1/2017) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
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    • 8/2/2017
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    • 20170425-50DE8-1657078
    Incident Description: The submitter said she moved into the home (address below) a week ago and the washer was already in the home. The submitter believes the washer was purchased from Sears. When the submitter went to use the washer she noticed mold all around the rubber rim. She ... (More)
    Product: Laundry, Fabric Care & Sewing
    Product Description: front load washer
    Injury Info: Incident, No Injury
    Manufacturer / Importer / Private Labeler: Sears Holdings Management Corporation
    Business Comments:
    (7/19/2017) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.

CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.