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    • REPORT
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    • 9/28/2017
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    • 20170817-E846E-1687878
    Incident Description: Consumer is reporting that the refrigerator glass shelves shattered a few months after purchase, she ordered and replaced it and the same incident happened again a few months later. She stated that the smaller glass shelf shattered a few days ago. The company ... (More)
    Business Comments:
    (9/14/2017) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 2/3/2017
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    • 20170110-F23CA-1621880
    Incident Description: I have an electric built-in double oven. The exterior glass door of the lower oven burst and shattered into hundreds of little pieces. (The interior glass of the oven door remains intact.) The oven was off and had not been used in 48 hours. No one was home at ... (More)
    Business Comments:
    (1/19/2017) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 12/23/2016
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    • 20161201-67411-2147410224
    Incident Description: My husband and I were standing in the kitchen of our home on Wednesday, November 23, 2016, when we heard what seemed to sound like a crack and the glass front of our oven door shattered into a million pieces. We contacted Sears customer service and they ... (More)
    Business Comments:
    (12/9/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
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    • 7/6/2015
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    • 20150611-0F8D8-2147431178
    Incident Description: I was preheating the top oven of my dual gas oven - the lower oven was already cooking just fine. As the upper oven was preheating I smelled and noticed smoke. When I opened the oven door a huge flame (jumping out from the oven at least 10 to 12 inches and ... (More)
    Business Comments:
    (6/22/2015) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 3/17/2015
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    • 20150221-0ECC0-2147435203
    Incident Description: Dishwashet caught on fire during normal use.
    Business Comments:
    (3/2/2015) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 5/13/2014
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    • 20140409-12F28-1396531
    Incident Description: (04/08/2014) The consumer stated that she turned the oven on 350 degrees. She waited for about 3 to 5 minutes. She put her food in the oven. About three minutes later she smelled her food burning. The consumer discovered that the broiler had come on instead ... (More)
    Business Comments:
    (4/29/2014) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 3/26/2014
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    • 20140207-21F4E-1385856
    Incident Description: 02/04/14- The consumer stated that she was cooking in the oven of her smooth top electrical range using the baking setting at 350 degrees for one hour and then at 375 degrees for approximately 10 minutes when she heard a “pop” sound. The consumer turned the ... (More)
    Business Comments:
    (3/11/2014) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 1/6/2014
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    • 20131203-ADDE2-1372760
    Incident Description: Consumer stated that the oven was on for about 5 hours at 350 degrees when it burst into flames. She tried to contain the fire with salt and flour but that did not work, her spouse used the fire extinguisher to contain the fire. 11/29/13 The retailer was ... (More)
    Business Comments:
    (12/20/2013) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 12/11/2013
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    • 20131118-D7431-2147449829
    Incident Description: On 11/16/13 I was mixing up a batch of cookies while my Kenmore Elite electric range was preheating. I went to open the door to put in the pan of cookies and I only opened the door about 3-4 inches when all of a sudden it just shattered all over me and my ... (More)
    Business Comments:
    (11/26/2013) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 11/6/2013
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    • 20130930-6A09D-2147451379
    Incident Description: Purchased a Kenmore Trio French Door refrigerator and the light stayed on all nite in fact melting, Now the refrigerator wont retain the same temperature causing sickness in my home due to under cooled tempertures
    Business Comments:
    (10/23/2013) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.