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    • REPORT
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    • 4/27/2017
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    • 20170221-ABA8E-1635470
    Incident Description: The consumer used the front left burner for a few minutes and when she turned the control knob to the "Off" position the element failed to shut off. She tried turning it on and off multiple times but the element remained red and very hot. The consumer's ... (More)
    Business Comments:
    (4/13/2017) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
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    • 2/10/2016
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    • 20160113-1A627-2147424739
    Incident Description: My wife was heating up a pot roast on the electric range when the element went to high while the knob was on low, the burner then would not shut off forcing me to pull the range out to unplug it. I went on line to see if there was a problem that I could fix. ... (More)
    Business Comments:
    (1/22/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 9/14/2015
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    • 20150610-9B217-1489974
    Incident Description: 06/09/2015 - The consumer was using the front and left burner on HIGH for approximately twenty minutes. When the consumer finished, she turned off her unit and left the kitchen. Approximately thirty minutes later, the consumer went in the kitchen again and ... (More)
    Business Comments:
    (8/28/2015) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 8/13/2015
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    • 20150506-3F9AF-1483662
    Incident Description: (04/2015) The consumer stated that she had the oven in the self-cleaning mode. About three minutes after closing the oven door, there was smoke and the smell of burning plastic coming from the top of the oven. The oven door was locked. The consumer let the ... (More)
    Business Comments:
    (7/30/2015) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 7/31/2015
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    • 20150709-2226C-2147430428
    Incident Description: I turned my oven on last night to pre heat, I went in about 10 minutes later. I saw what I thought was the oven light on, I opened it to place dinner in the oven and saw that the light was not on, the coil in the oven was glowing like a hot ember and sparks ... (More)
    Business Comments:
    (7/17/2015) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 1/8/2014
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    • 20131122-7688E-1370998
    Incident Description: The consumer stated that the left front burner of his electric smooth top range turned on by itself and caught the washcloth on fire. The consumer stated that he woke up at 2am and when he went to the kitchen he noticed that the left front burner was red hot ... (More)
    Business Comments:
    (12/23/2013) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 12/20/2013
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    • 20131127-B35BC-2147449536
    Incident Description: We bought a warranty on our glass top range. Days after the warranty expired, we noticed that when we turned off the front left burner, it wasn't really going off. This was both a general safety and fire hazard because we almost touched the burner, half an ... (More)
    Business Comments:
    (12/6/2013) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 8/1/2013
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    • 20130627-AD7A1-1337606
    Incident Description: The consumer says that she was cooking on the left front burner. When she went to turn it off it would not shut off. She took off the knob and tried to turn the handle with a set of pliers but it still would not shut off. She had to unplug the unit to get it ... (More)
    Business Comments:
    (7/18/2013) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 7/22/2013
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    • 20130627-22F2C-2147454763
    Incident Description: WE have recently experienced a kitchen fire (May 2013), with appliance and smoke damage that has cost our insurance company over $17,000. It has also cost me the $500 deductible part of the policy which I would like to recover. We believe the fire was the ... (More)
    Business Comments:
    (7/8/2013) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 7/15/2013
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    • 20130610-EBAB4-1333196
    Incident Description: The consumer stated that she had an electric range and the left front burner continues to turn on by itself. The consumer stated that she verified that the knob was on the “off” position and she noticed that the burner was hot and the red light was on ... (More)
    Business Comments:
    (6/28/2013) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

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