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    • REPORT
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    • 5/4/2011
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    • 20110412-42C36-2147480252
    Incident Description: We were cooking dinner on our Kenmore smoothtop range and the left front burner started to exceed the 3 temperature setting. My wife tried turning the rotary knob to the off position but the burner kept heating up to max temperature. I tried turning the knob ... (More)
    Business Comments:
    (4/29/2011) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 10/20/2011
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    • 20110928-D8241-2147474876
    Incident Description: Kenmore Smooth Top Range, model: 790.96021405 & S/N: VF64041358, burner will stay on high and not turn off creating a safety hazard. This has happened numerous times and the last time I had to switch off the power. There is a recall for this issue on an ... (More)
    Business Comments:
    (10/5/2011) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 11/15/2012
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    • 20121019-FD190-2147462705
    Incident Description: I have a Kenmore electric smooth (glass) top range Model 790. (Model 790.96021405) Approximately one year ago, the left front large burner began operating on high no matter what temperature setting was used. Additionally, the burner would fail to turn off ... (More)
    Business Comments:
    (10/31/2012) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 5/22/2014
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    • 20140418-11F23-1398296
    Incident Description: Kenmore glass top electric range front right burner once turned on remains red hot at high setting regardless of whether the dial is set to low or high. When the consumer turns the dial off the front right burner does not turn off it just remains very hot ... (More)
    Business Comments:
    (5/8/2014) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 10/24/2017
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    • 20170930-D55BC-2147397082
    Incident Description: The left rear burner on the stove started up on its own with no action on my part. It happened several times. So I unplugged the stove.
    Business Comments:
    (10/10/2017) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
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