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    • REPORT
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    • 1/27/2016
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    • 20151230-3D28C-2147425310
    Incident Description: I have Kenmore slide in range that was purchased just over five years ago. On Christmas day 2015 while in operation there was a loud "pop", a visual flash arc and the unit shut down, throwing the breakers. I took the unit apart and found the connector between ... (More)
    Business Comments:
    (1/8/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 9/23/2015
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    • 20150831-62E25-2147428818
    Incident Description: I used the self cleaning mode on my Kenmore oven and set the time for 2 hours. This is the minimum amount of time I could choose, the Max was 4 hours. After about 1hour and 30 minutes, I noticed that the top of my oven door was melting. I pushed the stop ... (More)
    Business Comments:
    (9/9/2015) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 8/11/2014
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    • 20140720-76656-2147442713
    Incident Description: Range started on fire. Flames on back of oven.
    Business Comments:
    (7/29/2014) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 11/20/2013
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    • 20131028-9B202-2147450470
    Incident Description: Kenmore Electric Range model # 790.4678, outer glass door exploded outward while preheating oven.
    Business Comments:
    (11/5/2013) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 8/30/2012
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    • 20120619-CB5D2-1254007
    Incident Description: The caller stated that he had powered off oven and the control panel indicated it was off. However, he noticed that the broiler element was on although the control panel did not display that it was on. He had to switch it off from the circuit breaker. This ... (More)
    Business Comments:
    (8/16/2012) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 8/24/2012
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    • 20120730-B337D-2147465249
    Incident Description: Our Kenmore dishwasher caught fire in the control panel area of the door. We had started it on our way out to the store, and our daughter was left by herself in her room. When we returned, there was an awful smell in the kitchen. The dishwasher had caught ... (More)
    Business Comments:
    (8/10/2012) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 1/19/2012
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    • 20111226-04310-2147472044
    Incident Description: Kenmore oven overheated and did not shut off had to turn off the breaker to shut the oven off. It got so hot that it broke my baking dish.
    Business Comments:
    (1/4/2012) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 11/4/2011
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    • 20110923-45998-1202912
    Incident Description: the consumer says the stove made a "pop" sound. There was a flame shooting out of the top part of the stove. She pulled away the stove from the wall and unplugged it. The flames went out after it was unplugged. She contacted the retailer who told her to ... (More)
    Business Comments:
    (10/21/2011) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
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