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    • REPORT
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    • 11/8/2018
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    • 20181001-C50CC-1798906
    Incident Description: The consumer indicates that the oven was set to 400 degrees Fahrenheit for approximately five minutes when its exterior door exploded. The consumer states that the interior door was intact. The consumer contacted the Retailer and explained the situation. A ... (More)
    Business Comments:
    (10/25/2018) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 9/6/2018
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    • 20180611-DAC63-2147387426
    Incident Description: Approximately three weeks ago, our Kenmore cooktop, Model #790.44229101, Serial Number: NF40722446, spontaneously ignited at approximately 1:40 a.m. CST. I was not feeling well and was still awake. I smelled smoke and was on my way to the kitchen when I heard ... (More)
    Business Comments:
    (8/22/2018) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 5/8/2018
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    • 20171228-A4B96-1721881
    Incident Description: The submitter's wife turned on the oven to preheat at 375 degrees and after a few seconds the oven's outer glass shattered. The submitter said his wife was standing in front of the oven and the glass hit her from the waist down. The submitter's wife did not ... (More)
    Business Comments:
    (4/24/2018) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
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    • 9/14/2017
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    • 20170818-84FEB-2147398023
    Incident Description: I WAS GOING OVER TO CUT NTHE OVEN ON IT HAD NOT BEEN ON ALL DAY.THIS IS 4 OCLOCK IN THE EVENING I JUST LOOKED INSIDE TO MAKE SURE THERE WAS NOTHING IN THE OVEN I HAD IT OPEN JUST A LITTLE WHEN ALL OF A SUDDEN THE GLASS ON THE OUT SIDE OF THE DOOR BLOW UP. IT ... (More)
    Business Comments:
    (8/29/2017) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 11/1/2016
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    • 20161008-CE197-2147412214
    Incident Description: My stove cook top cracked in February, 2016 due to overheating oven. Cook top replaced and nothing further by Sears. October 3, 2016 while I was baking some biscuits my electric panel on my cook top started shooting out electric sparks and was on fire. Lots ... (More)
    Business Comments:
    (10/18/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
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    • 9/29/2015
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    • 20150905-F4EEB-2147428689
    Incident Description: I bought a Kenmore electric range (model 790) in August of 2010. On August 31, 2015, the front oven glass door exploded throwing small glass pieces everywhere. I was just cooking some chicken in the oven at 350 degrees. I was lucky enough to not have been in ... (More)
    Business Comments:
    (9/15/2015) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 7/28/2015
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    • 20150706-01941-2147430515
    Incident Description: Oven glass exploded inside of oven range, while not being in use. Oven element is not heating properly and not sure if it is a fire hazard or not.
    Business Comments:
    (7/14/2015) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 3/20/2015
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    • 20150225-183B6-2147435065
    Incident Description: Sporadically when microwave unit is turned on to heat food the interior light will come on but the neither magnetron nor the motor that turns the plate the food sits on will function. Numeric timer display counts down but there seems to be no power going to ... (More)
    Business Comments:
    (3/6/2015) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 2/18/2014
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    • 20140123-3557D-2147447927
    Incident Description: Broil element on a Kenmore electric range comes on without any input from the consumer and cannot be turned off using the controls on the appliance. This happened once before about 5 years ago. In that incident, I flipped the circuit breaker and the oven ... (More)
    Business Comments:
    (1/31/2014) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 11/7/2013
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    • 20131005-DE92D-2147451191
    Incident Description: Kenmore stove Model # 790.96009600. Burners are staying on and will not shut off, once you place the burner dial to the off position. Called Sears customer care and spoke to a lady by the name of [REDACTED]. I was then directed to call Kenmore at ... (More)
    Business Comments:
    (10/24/2013) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

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