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    • REPORT
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    • 5/14/2018
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    • 20180209-3721D-1733375
    Incident Description: (01/07/2018) The consumer stated that the ice maker is freezing plastic in the ice cubes. The consumer got a piece of plastic from the ice lodged in her throat. She stated that her throat was bleeding. Her daughter had to pull the plastic out of her ... (More)
    Business Comments:
    (4/30/2018) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
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    • 7/25/2016
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    • 20160630-D1482-2147417377
    Incident Description: My kenmore front loader washing machine is a rubber inside, this is caked in black mold. I have cleaned and bleached and used vinegar to get rid of the black subtance, it doesn't help. I purchased my kenmore from Sears in January 2009.
    Business Comments:
    (7/11/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 4/29/2016
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    • 20160321-A4DB4-1561880
    Incident Description: The consumer stated that the front left burner fails to turn off. The burner comes on when turned on but does not turn off regularly. The burner automatically heats to really hot temperature. This caused the cook top to get really hot. The consumer was about ... (More)
    Business Comments:
    (4/15/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 2/2/2016
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    • 20151230-EE89F-1542645
    Incident Description: Caller stated that her oven outer glass door shattered while using it at 350 degrees. She stated that it was on for approximately 3 hours before the incident occurred. Glass pieces were shattered in front of the oven onto the floor. Caller stated that she ... (More)
    Business Comments:
    (1/14/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 12/21/2015
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    • 20151129-BFA52-2147426281
    Incident Description: My Kenmore electric range's left front glass burner will not turn off. Model #: 790.46354400 Serial #: NF44310951. I purchased this range in May of 2005.
    Business Comments:
    (12/7/2015) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 2/11/2015
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    • 20141226-7DE3B-1459509
    Incident Description: On 12/25/14 the consumer heard a loud explosion in the kitchen. She walked in the kitchen and noticed the glass oven door had shattered. The consumer states the last time she used the unit was on 12/24/14. The consumer used the oven on 12/24/14 for about an ... (More)
    Business Comments:
    (1/28/2015) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 12/24/2014
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    • 20141202-4965A-2147438297
    Incident Description: We have a Kenmore Elite 3 door refrigerator/freezer Model: 795.777546600 Serial No: 612KR00062 which Sunday 11/30/2014. The light bulbs in the top unit became exceedingly hot - presumably because the switches on the doors no longer shut off the lights when ... (More)
    Business Comments:
    (12/10/2014) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 4/10/2014
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    • 20140311-05B19-2147446508
    Incident Description: The Kenmore wall oven I purchased from Sears has a serious and potentially dangerous issue. Once the oven heats up the oven walls expand and the racks fall through. I have nearly been burned on several occasions, not to mention the mess of broken bake-ware ... (More)
    Business Comments:
    (3/20/2014) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 2/19/2013
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    • 20130126-A928F-2147459465
    Incident Description: My kenmore oasis has been giving the infamous f1 code and when on the high rpm spin cycle the machine will not balance and moves around violently. The machine actually smashed my fingers between it and our door frame as I tried to push myself out of its way. ... (More)
    Business Comments:
    (2/4/2013) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 10/4/2012
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    • 20120913-1B3B1-2147463775
    Incident Description: The range is off but the oven element won't turn off. I researched this and found other models with the same issue were recalled. However, when i called sears they said my model was not. I was lucky we were home to catch this it could have started a fire. My ... (More)
    Business Comments:
    (9/20/2012) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

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