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    • REPORT
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    • 2/18/2016
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    • 20160125-CC107-2147424352
    Incident Description: There is a two-prong electrical connection between the hose hand and the wand. That connection put out enough heat the melt the plastic house surrounding one prong, blacken the prong and cause a short in the circuit completion. Local repair center told me ... (More)
    Business Comments:
    (2/2/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 12/8/2014
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    • 20141016-CF725-1434101
    Incident Description: 09/15/2007 (estimation). Saturday, October 11, 2014 caller was at home in the laundry room when he noticed that there was a smell of burning plastic. When he opened the dryer he saw that the agitator fins inside the drum had stopped . He touched the fin with ... (More)
    Business Comments:
    (11/21/2014) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 9/24/2014
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    • 20140902-4C902-2147441278
    Incident Description: Fire/shock hazard: Washer and dryer was set up stacked as designed. I've been using it without incident for a few years (just for myself and my little boy). Suddenly, the dryer seemed to have no power coming to it. After inspecting the breaker panel, etc I ... (More)
    Business Comments:
    (9/10/2014) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 5/9/2014
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    • 20140417-691B8-2147445336
    Incident Description: This dryers outside skin on the lower left near the burner, reaches over 175 degrees routinely when the dryer is operating. It has intermitantly reached 200 degrees. Sears has sent two technicians out and neither has corrected the concern. Now Sears has ... (More)
    Business Comments:
    (4/25/2014) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 2/5/2014
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    • 20140110-7487D-2147448288
    Incident Description: On Sunday, 01-05-13, at approximately 9:30 p.m. my Kenmore washing machine started itself on fire. The model number is 41748102701. The serial number is XC84009111. The washing machine was not in use at the time and no clothing was in it. The washing machine ... (More)
    Business Comments:
    (1/22/2014) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 12/3/2013
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    • 20131011-264C1-1361131
    Incident Description: The consumer stated that she had her 50 pint dehumidifier on the auto setting (6 hours on and 6 hours off) and she heard a loud noise. The consumer stated that she went to see what was wrong and found that the dehumidifier was emitting smoke and extremely ... (More)
    Business Comments:
    (11/18/2013) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 11/29/2013
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    • 20130815-58D04-1348712
    Incident Description: (06/01/2012) The consumer stated that the drum of the washer always has a mildew smell. The only way that she can erase the smell is to throw bleach in the washer after each load is washed. The consumer stated that she has wiped it down and used a bleach and ... (More)
    Business Comments:
    (11/14/2013) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 11/12/2013
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    • 20131020-2C43E-2147450728
    Incident Description: I plugged in a Kenmore Oscillation Fan Heater (new) and it caught fire. The fan did not appear to be moving. This occurred within first 30 seconds of ownership. Kenmore Oscillation Fan Heater Model 127.09014310
    Business Comments:
    (10/28/2013) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 8/1/2013
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    • 20130626-4099A-1337439
    Incident Description: Just learned of the recall. Have followed the instructions provided on web site Confirmation Number [REDACTED] Enclosed are the required stickers and plug :from the machine. Even though I paid $243.79 ($229 + $13.80 taxes) for the machine when purchased in ... (More)
    Business Comments:
    (7/18/2013) This product has been recalled. Please refer to the recall notification for assistance. http://www.cpsc.gov/en/Recalls/2012/Sears-Recalls-Kenmore-Dehumidifiers-Due-to-Fire-and-Burn-Hazards/
    (7/22/2013) This product was previously recalled. Please discontinue its use and review the recall notice at http://www.cpsc.gov/en/Recalls/2012/Sears-Recalls-Kenmore-Dehumidifiers-Due-to-Fire-and-Burn-Hazards
    • REPORT
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    • 11/15/2012
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    • 20121019-64824-2147462709
    Incident Description: I bought and installed a brand new water heater from Sears. Upon installation, I could hear gas going through the unit, but it would not light. Upon receiving service from Sears, it was discovered that the burner was laying in the bottom of the unit along ... (More)
    Business Comments:
    (10/31/2012) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

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