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    • REPORT
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    • 7/23/2018
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    • 20180628-935E5-2147387113
    Incident Description: Kenmore dryer model#417-93142200 The incident took place on April 1, 2018, about 9am. My tenant [REDACTED] notified me that the Kenmore dryer in my rental property was on smoke/fire. The Fire Department came. I went to the house at about 10:30am and could ... (More)
    Business Comments:
    (7/9/2018) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 12/15/2016
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    • 20161122-E6957-2147410470
    Incident Description: We own a Kenmore Elite HE4 gas dryer, model number 110.95088401, s/n MS3703944, that we purchased new from Sears some years back. Due to what appears to be a design flaw, lint escapes to the area underneath the drum, which includes the burner assembly. It has ... (More)
    Business Comments:
    (12/1/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
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    • 7/25/2016
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    • 20160630-D1482-2147417377
    Incident Description: My kenmore front loader washing machine is a rubber inside, this is caked in black mold. I have cleaned and bleached and used vinegar to get rid of the black subtance, it doesn't help. I purchased my kenmore from Sears in January 2009.
    Business Comments:
    (7/11/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 4/5/2016
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    • 20160315-6B639-2147420930
    Incident Description: the Kenmore elite washer I bought in 2011 becomes unbalanced and bangs it self Model # 796.29272001 s/n 110kwgg4k287 I read this mechine was recalled but when I called sears they said it was 796.29272000 was recalled
    Business Comments:
    (3/22/2016) This product has been recalled. Please refer to the recall notification for assistance. http://www.cpsc.gov/en/recalls/2013/lg-recalls-top-loading-washing-machines-due-to-risk-of-injury/
    • REPORT
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    • 10/19/2015
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    • 20150924-19922-2147428103
    Incident Description: Black Mold around rubber seal, and smelly odor
    Business Comments:
    (10/2/2015) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 8/25/2015
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    • 20150801-BB8FE-2147429729
    Incident Description: Front loading Kenmore washer develops mold and associated bad odor (which is sometimes imparted to clothes) despite rigorous cleaning regimen for washer. Cleaning regimen includes removal of soap dispenser tray & cleaning & drying, as well as wiping and ... (More)
    Business Comments:
    (8/11/2015) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 7/27/2015
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    • 20150703-A0770-2147430585
    Incident Description: When folding sheets from dryer, pillow case was burned. Upon further investigation, there is a burned spot on the drum of the dryer. Sheets had been in dryer for a few days before I started to remove them. A day earlier, my family and I noticed quite a few ... (More)
    Business Comments:
    (7/13/2015) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 9/4/2014
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    • 20140812-C29E3-2147442007
    Incident Description: We own a Kenmore dehumidifier. Model # 251.50701010. We had an incident with it that involved what must have been a wiring malfunction. The unit filled our basement with smoke, tripped a breaker and no longer functions.
    Business Comments:
    (8/20/2014) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 8/21/2014
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    • 20140730-EF75B-2147442429
    Incident Description: I have a Kenmore top load washer that spins and become unbalanced and shakes all over the floor. I contacted Sears and found that they have this problem with the same washers but the washers have a different model #. I was told until they have an acceptable ... (More)
    Business Comments:
    (8/7/2014) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 8/20/2014
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    • 20140723-3C881-2147442605
    Incident Description: I purchased a Kenmore front loading washer in October 2012 from Sears. Model 796.4127. S/N 209PNXL10226. The rubber gasket in the washer does not drain and holds water. It has black mildew on it which does not come off. It makes all of the wash smell like ... (More)
    Business Comments:
    (8/6/2014) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

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