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    • REPORT
    • |
    • 4/1/2016
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    • 20160310-CA598-2147421017
    Incident Description: Washing machine is 4 years old. Washing a load of laundry last night, smoke detector went off and came to discover the motor/electrical wires under the machine were on fire.
    Business Comments:
    (3/18/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 10/3/2014
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    • 20140212-21E4D-1386706
    Incident Description: Caller purchased her top loading washing machine in May 2012 and had no problems with it until around November/December 2012 time frame during which time the machine began rocking, jerking, becoming very unstable. Her model number is on one of the CPSC ... (More)
    Business Comments:
    (9/19/2014) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 3/20/2014
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    • 20140224-6281D-2147447000
    Incident Description: On 2/18 [REDACTED] gas dryer caught fire. [REDACTED] called Sears on 2/18 and service was scheduled for 2/22. He had a Sears repair tech go out on 2/22 that veriifed the wire harness shorted near the motor causing a fire.
    Business Comments:
    (3/5/2014) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 4/17/2013
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    • 20130326-E4116-1316984
    Incident Description: We currently own a Sears Kenmore Elite High Efficiency washer model # 29272. It has been recalled because washing certain items could "result in bodily injury, severe damage to our laundry, our washer, and/or property damage,"" Currently there is no way to ... (More)
    Business Comments:
    (4/3/2013) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
    • |
    • 10/6/2011
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    • 20110914-2CA2C-2147475313
    Incident Description: Sears Kenmore Oasis Washing Machine: Multiple problems. 1. Control buttons do not respond, you have to press them 25 or more times to get them to work. 2. Machine goes Unbalanced several times per load. Machine has been checked & rechecked to ensure that it ... (More)
    Business Comments:
    (9/22/2011) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
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