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  • Showing 1 - 10 of 28 results.

    • REPORT
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    • 2/12/2018
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    • 20171113-D8933-1712674
    Incident Description: The submitter had the oven on while she was heating up nachos and heard a loud explosion. The submitter noticed that the oven's front glass shattered to pieces. The submitter said the inner glass is still intact. The submitter's son was standing at the sink ... (More)
    Business Comments:
    (1/29/2018) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
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    • 1/4/2018
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    • 20171201-CA71A-2147394913
    Incident Description: Glass door on built in Kenmore Elite oven shattered. It is only 1 1/2 years old, while baking for Thanksgiving Day the door glass shattered. Very scary I have 3 small children at home, my daughter was in the kitchen helping and almost was hit by shattered ... (More)
    Business Comments:
    (12/11/2017) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
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    • 8/2/2017
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    • 20170519-15E90-2147400392
    Incident Description: Kenmore Electric Range Model #790.92809012 encountered F10 error code (run-away thermostat) Cost = $899 plus $239 (3-year warranty), purchased 5 years ago. On Mother's Day morning, I set temperature to 170 degrees, after placing, chicken, kielbasa and pork ... (More)
    Business Comments:
    (7/19/2017) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
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    • 2/22/2016
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    • 20160127-A83CD-2147424259
    Incident Description: Glass front on oven door shattered.
    Business Comments:
    (2/4/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 12/9/2015
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    • 20151108-39F25-2147426903
    Incident Description: After baking at 325 degrees for 35 minutes, smoke started pouring from the oven and visible sparks were observed from the top back of the display area of the stove. After removing the food from the oven that heavily burned on the top, we discovered that the ... (More)
    Business Comments:
    (11/17/2015) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 9/25/2015
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    • 20150902-E5502-2147428773
    Incident Description: Twice in 24 hours, my 9 year old (with special needs) and my 5 year old retrieved ice from the ice maker and shards of plastic came out with the ice. My 9 year old son came and brought the larger pieces of plastic to me. The 5 year old emptied her water and ... (More)
    Business Comments:
    (9/11/2015) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 4/16/2015
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    • 20150325-DA2E1-2147434231
    Incident Description: My dryer caught fire. I clean the lint filter each and every time I put clothes in my dryer and check and clean the lint filter if I check the clothes before the cycle is complete. On 3/23/2015 I placed a load of clothes in my dryer, cleaned the lint filter, ... (More)
    Business Comments:
    (4/2/2015) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 12/12/2014
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    • 20141118-4FCFF-2147438747
    Incident Description: Kenmore Elite Smooth top range Model #790.94453700 Serial # VF74441886. We had cooked some biscuits on the convection setting @ 350 degrees for 14 minutes. We were sitting in the living room after dinner and heard a strange noise coming from the kitchen. We ... (More)
    Business Comments:
    (11/28/2014) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 10/6/2014
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    • 20140913-C1442-2147440974
    Incident Description: After purchasing a front load washer from Sears a foul odor started coming from the interior within 6 months despite meticulously following the manufacture suggested cleaning/maintenance schedule and keeping the door open when not in use. For another two ... (More)
    Business Comments:
    (9/22/2014) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 9/24/2014
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    • 20140902-4C902-2147441278
    Incident Description: Fire/shock hazard: Washer and dryer was set up stacked as designed. I've been using it without incident for a few years (just for myself and my little boy). Suddenly, the dryer seemed to have no power coming to it. After inspecting the breaker panel, etc I ... (More)
    Business Comments:
    (9/10/2014) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.