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    • REPORT
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    • 6/13/2017
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    • 20170520-966E4-2147400355
    Incident Description: We purchased our home in August 2016 and it came with new appliances for the kitchen. The last month-and-a-half, our entire family has been experiencing extreme lethargy and headaches. On a hunch, my wife called the local gas company to check our home for ... (More)
    Business Comments:
    (5/30/2017) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
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    • 12/20/2016
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    • 20161128-40B2F-2147410329
    Incident Description: The rack in this oven range is no longer supported by the side walls of the oven itself. Any small amount of wait on the oven rack will make the oven rack fall down on one side or the other. This has led to a significant burn on my wife's hand. An internet ... (More)
    Business Comments:
    (12/6/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
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    • 11/21/2016
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    • 20161027-153EE-2147411616
    Incident Description: Kenmore refrigerator model 106.50029213. Cleaning freezer at bottom. Long exposed sheet metal sliced two of my fingers open at the tips. Bled for an hour. Had to get tetanus shot. Dr could not suture. Metal blade exposed. Repair tech said nothing could be ... (More)
    There is 1 associated report
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    Associated Reports are a group of Reports submitted to CPSC about the same incident. For example, a person can submit updated information about an incident, resulting in two Reports. Or a witness or another family member can submit information about an incident already reported. When a search is done the primary Report will be listed in the search result along with a link to all of the other Associated Reports.
    Business Comments:
    (11/4/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
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    • 7/22/2016
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    • 20160629-A67A7-2147417393
    Incident Description: Front end washer has mold and mildew around rubber. My clothes have an odor and my allergies have gotten worse. My son has exczema and he has more breakouts
    Business Comments:
    (7/8/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 6/14/2016
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    • 20160521-5E62E-2147419408
    Incident Description: Kenmore/Frigidaire/Electrolux wall oven door model #790.48803100. We have had a pane of glass on the wall oven COMPLETELY shatter. When it happened, it was during cooking of normal routine. A loud pop and there was glass shattered all over the floor while the ... (More)
    Business Comments:
    (5/31/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
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    • 4/19/2016
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    • 20160209-57B83-1554313
    Incident Description: The consumer started having allergies due to her clothing but she was unaware why as she had not been doing anything differently to her clothing. 12/15/2014 (Approximately) - The consumer indicates that she noticed the washing machine had accumulated mold in ... (More)
    Business Comments:
    (4/5/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
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    • 4/11/2016
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    • 20160319-E4678-2147420831
    Incident Description: When operating the oven under normal conditions at 475° for 20 minutes the keypad melted. The keypad is located above the gas range and the vent is located directly underneath that so when the oven vents all of the heat rises up in front of the keypad ... (More)
    Business Comments:
    (3/28/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 1/27/2016
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    • 20151230-BB022-2147425274
    Incident Description: I purchased a Kenmore Electric Range (Model 790.4678) from SEARS just five years ago, in 2010. This past weekend, my wife gently opened the door to check on food when - suddenly - the outer glass panel simply shattered into a thousand pieces on the floor. The ... (More)
    Business Comments:
    (1/8/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 12/4/2015
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    • 20151021-A28DC-1525612
    Incident Description: (02/2015) The consumer state that her mother smelled gas in the home, The fire department was called but could not locate where the smell was coming from. The consumer stated that her mother was feeling groggy . The consumer stated that her sister took her ... (More)
    Business Comments:
    (11/19/2015) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 8/25/2015
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    • 20150803-74B1A-2147429689
    Incident Description: On Sunday, June 28, 2015, at 6:30 p.m. while cooking with our 2010 Kenmore Microwave/Wall Oven, the microwave oven electrically malfunctioned. It happened when I started the unit to defrost a small amount of pesto in a Pyrex class measuring cup, and the ... (More)
    Business Comments:
    (8/11/2015) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.