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    • REPORT
    • |
    • 4/17/2019
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    • 20190306-68E86-1838657
    Incident Description: The consumer is concerned that the recall parameters for the product are too narrow. The pan is to prevent water damage, and the pan is not designed as a fire barrier The consumer received notice that his Kenmore water heater was potentially included in the ... (More)
    Business Comments:
    (4/3/2019) This product has been recalled. Please discontinue its use and refer to the recall notification for assistance. https://www.cpsc.gov/Recalls/2019/A-O-Smith-Recalls-Ultra-Low-NOx-Water-Heaters-Due-to-Fire-Hazard
    • REPORT
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    • 4/12/2017
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    • 20170216-36E22-2147407032
    Incident Description: Heard a pronounced boom sound from the water heater closet, followed by and undulating sound from the burner on the water heater, late at night. Early in AM called a repairman, who came, and found that there was a slit in the screen that covers the burner ... (More)
    Business Comments:
    (3/29/2017) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
    • |
    • 11/15/2012
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    • 20121019-64824-2147462709
    Incident Description: I bought and installed a brand new water heater from Sears. Upon installation, I could hear gas going through the unit, but it would not light. Upon receiving service from Sears, it was discovered that the burner was laying in the bottom of the unit along ... (More)
    Business Comments:
    (10/31/2012) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
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