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    • REPORT
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    • 3/8/2018
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    • 20171012-11B24-2147396825
    Incident Description: Kenmore Model 116 Class CP-P5 vacuum cleaner with power mate catches on fire at the electrical connection that transfers the electricity from the handle to the power head.
    Business Comments:
    (2/22/2018) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 3/2/2018
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    • 20171003-B10A7-1700635
    Incident Description: Plug from THE POWER MATE TO THE CANNISTER CONNECTION =MELTED- INDICATING THAT THERE WAS AN ELECTRICAL PROBLEM, AND COULD BE DANGEROUS. THIS HAPPENED WHILE USING THE VACUUM. SEARS VACUUM.
    Business Comments:
    (2/15/2018) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 10/23/2017
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    • 20170704-5BD31-2147399232
    Incident Description: This is about the Kenmore bagless upright vacuum. I have had it for less than six months but do not have the receipt anymore, just the book and the box it came in. Was vacuuming normally for five minutes and it started to smell and got so hot I could not ... (More)
    Business Comments:
    (10/6/2017) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
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    • 1/4/2017
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    • 20161209-B98AC-2147410019
    Incident Description: I was vacuuming my area rug. After several minutes the vacuum went off. I thought I might have accidentally pressed the power button on the handle, so I pressed the power button. Sparks shot out of the cord about 1 inch from where the cord goes into the ... (More)
    Business Comments:
    (12/19/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.
    • REPORT
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    • 10/12/2016
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    • 20160919-C7853-2147413975
    Incident Description: I was vacuuming carpet in my house on 9/13/2016 when I saw smoke coming from the connection between power nozzle and the Connection Pipe Assembly. Connection Pipe Assrmby had melted causing smoke and had I continued vacuuming a potential electrical fire.
    Business Comments:
    (9/27/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 10/11/2016
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    • 20160916-4DFF0-2147414084
    Incident Description: The vacuum extension wand has a power feed (wire) that comes loose and shorts out against the metal tube, which is exposed to the consumer and causes an electrical shock !! My Kenmore Progressive model # 116.21714110.
    Business Comments:
    (9/26/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 2/18/2016
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    • 20160125-CC107-2147424352
    Incident Description: There is a two-prong electrical connection between the hose hand and the wand. That connection put out enough heat the melt the plastic house surrounding one prong, blacken the prong and cause a short in the circuit completion. Local repair center told me ... (More)
    Business Comments:
    (2/2/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 11/3/2015
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    • 20151010-1D260-2147427643
    Incident Description: Sears Kenmore vacuum cleaner 21614, purchased new in 10/2015, has internal short. Trips house 120vAC breaker as soon as it is turned on.
    Business Comments:
    (10/20/2015) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 3/6/2015
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    • 20150209-7C660-2147435597
    Incident Description: This is re. Sears Kenmore Magic Blue 120 VAC 60 Hz 10.0 amp vacuum cleaner Model #721.24195500. My wife was using referenced appliance when motor sputtered and flames shot out several inches from the outlet to which it was connected. The heat was so intense ... (More)
    Business Comments:
    (2/19/2015) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 6/9/2014
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    • 20140515-F29AF-2147444542
    Incident Description: I was using the Kenmore Progressive Vacuum as usual when, without any warning, flames shot out of the handle where it connects to the wand. I immediately unplugged the vacuum but the damage was done. The connectors (plugs) in the handle and wand were burned ... (More)
    Business Comments:
    (5/23/2014) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

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