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  • Showing 1 - 10 of 28 results.

    • REPORT
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    • 7/17/2019
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    • 20190619-A7536-2147380333
    Incident Description: I have a Kenmore Electric smoothtop range, model # 790.9611340A Serial # VF80122816 and the left front burner spontaneously turns on (even with dial in the "off" position) and stays on momentarily. It will eventually turn itself off. We are afraid this might ... (More)
    • REPORT
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    • 10/4/2016
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    • 20160913-35427-2147414237
    Incident Description: I have a Kenmore electric oven. The front left burner comes on spontaneously full power for a few seconds without being turned on. The entire heating coil glows read and the surface gets hot enough to trip the hot surface indicator light above the dial for ... (More)
    Business Comments:
    (9/20/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 3/14/2016
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    • 20160219-09BE2-2147421594
    Incident Description: 2-3 times each month, the front/left burner will increase its temperature to high on its own and will not turn off by normal means (manual knob). The only way to turn the burner off is to unplug it or turn off the power at the break. Although there was a ... (More)
    Business Comments:
    (2/29/2016) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 10/21/2015
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    • 20150928-E2D49-2147428007
    Incident Description: My stove has one burner that will not turn off even when you turn off the knob. Also, it turns on to "High" even if the knob is on "Low" or "Medium". This has happened about four times.
    Business Comments:
    (10/6/2015) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 4/20/2015
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    • 20150329-EB35B-2147434141
    Incident Description: sears slide in electric range model #790.9611340A oven was being used to make biscuits then front left burner was turned on to high to cook scrambled eggs. After about 15 seconds a popping sound like popcorn in a microwave started and blue arcing could be ... (More)
    Business Comments:
    (4/6/2015) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 4/16/2015
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    • 20150326-3D15C-2147434219
    Incident Description: Kenmore electric range model 790.9611340A. Left front burner will not turn off. had the trip breaker in order for burner to turn off.
    There is 1 associated report
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    Associated Reports are a group of Reports submitted to CPSC about the same incident. For example, a person can submit updated information about an incident, resulting in two Reports. Or a witness or another family member can submit information about an incident already reported. When a search is done the primary Report will be listed in the search result along with a link to all of the other Associated Reports.
    Business Comments:
    (4/2/2015) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 1/29/2015
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    • 20141222-31759-1456983
    Incident Description: (12/21/2014) The consumer stated that she was making breakfast. She turned the front left burner on. She placed a pan on the burner and tried to adjust the burner but she could not adjust it. Finally, she tried to turn the burner off but it got hung up on ... (More)
    Business Comments:
    (1/14/2015) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 6/19/2014
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    • 20140528-387CE-2147444125
    Incident Description: Kenmore electric range model # 790.9611340A. Left front burner of stove would not turn off after using to cook. Burner also would become hotter than the setting it was placed on (i.e. set on med but was extremely hot. This has happened a couple of times ... (More)
    Business Comments:
    (6/5/2014) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 6/14/2013
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    • 20130520-7EB09-2147455923
    Incident Description: I have a Kenmore smoothtop range that sometimes when the knob is turned from high to lower, it stays on high. Then when you turn it off, it still stays on high. This is the exact same problem that happened with the smoothtops that were recalled in this recall ... (More)
    Business Comments:
    (5/29/2013) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 6/10/2013
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    • 20130506-122C9-1325556
    Incident Description: Caller moved into her new home in 2008 and in the home was a new smooth top electrical range that gave the caller no problems until around April 20th, 2013. Caller had the front left burner and the front right burners turned on and set to 5 or 6, however the ... (More)
    Business Comments:
    (5/24/2013) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

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