Due to the extraordinary circumstances surrounding COVID-19, some of the remedies identified in recall press releases may not be available at this time. Consumers should check with recalling firms for further details.

It is important to remember that CPSC and recalling firms urge consumers not to use recalled products.
 

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  • Showing 1 - 10 of 11 results.

    • REPORT
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    • 9/20/2017
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    • 20170825-204E8-2147397886
    Incident Description: I warmed up dinner and turned off the burner but kept the skillet on the stove to keep the food warm. Sometime later I smelled something burning and went to the kitchen. Even though the burner was off the element did not shut off. This was the second time ... (More)
    Business Comments:
    (9/5/2017) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.
    • REPORT
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    • 10/28/2015
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    • 20151005-F3852-2147427812
    Incident Description: Kenmore flat top electric range. The front left burner activated to full power despite the control knob being left on a lower power setting. When this was noticed, we immediately turned the control knob into the "off" position but the burner did not respond, ... (More)
    Business Comments:
    (10/14/2015) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 2/12/2014
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    • 20140109-2F6B3-1379623
    Incident Description: (12/1/2013) The consumer stated that she was using the left front burner of the stove. She noticed that it did not go off when she turned it off. She had to turn the stove off at the circuit breaker. The consumer stated that periodically the burner will come ... (More)
    Business Comments:
    (1/29/2014) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 1/22/2013
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    • 20121211-3534F-2147461137
    Incident Description: Left front burner on Kenmore glass top stove would not turn off.
    Business Comments:
    (1/7/2013) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 1/17/2013
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    • 20121217-90A1D-2147461010
    Incident Description: I was using a kenmore electric smooth top range Model number 790.96113409 Serial number vf64651032 The largest burner (left side front) would not turn off. It was hot enough to crack the top. We were lucky no one was burned
    Business Comments:
    (1/3/2013) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 1/4/2013
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    • 20121127-E3551-2147461548
    Incident Description: Kenmore Smoothtop Range not part of original recall. Front burner on the left failed to turn off after being switched off. (Does eventually turn off, after few mins). However, no matter what temperature selected, it automatically goes to the highest setting ... (More)
    Business Comments:
    (12/18/2012) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 1/2/2013
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    • 20121123-97678-2147461664
    Incident Description: We had Kenmore appliances installed by the builder of our home 5 years ago. A couple of months ago we started having issues with our Kenmore glass top range. The front left burner of our stove (model #790.96113409) will not shut off and stays on the highest ... (More)
    Business Comments:
    (12/14/2012) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 12/28/2012
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    • 20121004-2FD24-1277095
    Incident Description: The consumer stated that he had the oven on the “baking feature” for 400 degrees. The consumer stated that it was on for approximately 20 minutes before it switched to broil on its own. The consumer stated that his wife heard a noise and she checked the oven ... (More)
    Business Comments:
    (12/12/2012) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 12/29/2011
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    • 20111207-BDA57-2147472586
    Incident Description: Front left burner of a Kenmore Electric smooth top range stays on high even after the knob is turned off. The burner would not turn off until I unplugged the unit. I called Kenmore because the issue has been noted under a recall however they stated that my ... (More)
    Business Comments:
    (12/14/2011) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 11/1/2011
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    • 20111008-FF96D-2147474541
    Incident Description: Kenmore Range model# 790,96113409: Explosion inside of oven and top element caught fire. Nothing in oven at the time; oven turned on to broil.
    Business Comments:
    (10/18/2011) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

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