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  • Showing 1 - 7 of 7 results.

    • REPORT
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    • 11/7/2013
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    • 20131011-FE5F2-2147451011
    Incident Description: We own a Kenmore Electric range 790.9611, every single time we tried to use the oven it would cause a lot of smoke & be extremely hot. Also, the cook top sometimes wouldnt cool off. We called Sears several times & they wanted to charge for the visit. Now that ... (More)
    Business Comments:
    (10/24/2013) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 10/10/2012
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    • 20120917-9E1AE-2147463679
    Incident Description: Kenmore glasstop range model 790.9611 would not turn off. Has also been heating at high no matter what temperature. When looking online there are numerous complaints of same issue but Sears says no recall. Very dangerous.
    Business Comments:
    (9/25/2012) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 3/13/2012
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    • 20120220-E8D7D-2147469994
    Incident Description: I own a Kenmore Electric Range, model # 790.9611. 3 times after I have used the large front left burner it would not turn off, even after turning the dial to the off position. The burner stayed bright red until I turned it back on and off 2 more times. The ... (More)
    Business Comments:
    (2/29/2012) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 1/23/2012
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    • 20111227-F854B-2147471981
    Incident Description: We have a Kenmore brushed stainless steel Elite glass top stove. I have cut my arm and my finger on the inside of the door edge. The last incident was a cut on my finger that should have had stitches it was that deep. The whole inside oven door edge on top ... (More)
    Business Comments:
    (1/6/2012) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 1/4/2012
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    • 20111210-AC219-2147472480
    Incident Description: Kenmore electice range with smoothtop, model 790.9611 serial vf72118411 Front left burner stuck on high, only unplugging will make it go off. When plugged in, comes right back on. Extremely dangerous, can not believe there is not a recall for these models. ... (More)
    Business Comments:
    (12/19/2011) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 12/19/2011
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    • 20111127-DE8FE-2147472952
    Incident Description: While using the self-cleaning cycle on my oven for the first time, the outer glass on the oven door shattered into a million tiny, boiling hot pieces. The cycle had been running for approximately 1hr and 45 minutes. Thankfully no one was in the kitchen at the ... (More)
    Business Comments:
    (12/9/2011) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
    • REPORT
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    • 4/12/2011
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    • 20110321-DE8AF-2147481151
    Incident Description: Kenmore Electric Range Model 790.9611 purchase August 2006. On 03/17/2011 during a preheat the oven overheated, gave off an obnoxious odor and error code F10. Oven would not turn off, needed to break circuit
    Business Comments:
    (3/30/2011) Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505
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